2013 Consulting Metrics 
Beyond Philosophy
AUGUST 15, 2019
The Types of Data for Your Metrics. Peppers says there are two different types of data that feed your metrics: Voice of Customer (VOC) Data: Peppers calls these metrics interactive data, meaning your customer interacts with you through a poll. Observational data is useful to your Customer Experience Metrics.
Callminer
AUGUST 1, 2017
Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Jeff Greenfield is the co-founder and chief operating officer of C3 Metrics.
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CCNG
OCTOBER 19, 2022
Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. Zendesk, 2013) 89% of consumers began doing business with a competitor following a poor customer experience. Oracle, 2018) Industry leaders reported that they improved their customer satisfaction KPI metric target by 47.1%
Taylor Reach Group
APRIL 9, 2020
Research suggests the cost of providing bad CX is climbing rapidly, from $20 Billion USD annually in 2013 to $62B in 2016 ( Forbes-Hyken ) to $83B in 2017 ( Customer Think-Jaiswal ). Just CLICK HERE to schedule a free consultation. What’s the cost to your organization if nearly three quarters of your customers go elsewhere?
Callminer
FEBRUARY 21, 2018
One common mistake I see from call centers that I have consulted with over the last year is…”. But in many cases, integration is flimsy at best because the product – while claiming to integrate fully – requires hours of additional support, e.g. manual data uploads or advice from a consultant. Mihai Corbuleac. csITsupport. Scott Sachs.
AWS Machine Learning
FEBRUARY 5, 2025
Developed by Todd Gamblin at the Lawrence Livermore National Laboratory in 2013, Spack addresses the limitations of traditional package managers in high-performance computing (HPC) environments. Dr. Ian Lunsford is an Aerospace Cloud Consultant at AWS Professional Services. He integrates cloud services into aerospace applications.
CrazyCall
APRIL 9, 2019
Lori Richardson is the founder and CEO of Score More Sales, a sales consulting and coaching firm that helps sales leaders and mid-market interact with prospects, qualify them, create opportunities and close them. President of Sales Training Consultants and SalesTrainingWerks.com. Leading: Does Your Team Know the Difference?
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