2013 Consulting Upselling 
CCNG
OCTOBER 19, 2022
Zendesk, 2013) 89% of consumers began doing business with a competitor following a poor customer experience. Watermark Consulting, 2018) Only 14% of companies measure the ROI of Customer Experience. Zendesk, 2013) 72% blamed their bad customer service interaction on having to explain their problem to multiple people.
Outsource Consultants
JANUARY 27, 2025
At Outsource Consultants, we’ve seen firsthand how Philippine call centers have transformed CX strategies for companies across various industries. In 2013, BPO revenue rose to $15.5 Additionally, Filipino agents’ product expertise and upselling abilities contributed to a 15% boost in sales.
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Amity
OCTOBER 31, 2016
Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. My first roles out of school were in consulting for a small company in the city called Venture Accelerator Partners.
NobelBiz
MAY 25, 2023
In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities.
CustomerSuccessBox
JUNE 8, 2022
She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. And so you want to do net retention rate, which is the revenues minus the down-sell minus the churn plus the upsells. Q: Please introduce yourself. And this is my forecast.
ChurnZero
JUNE 3, 2022
This was back in 2013. Maybe you invite them to more training or offer a consultation. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. An upsell would be buying more of the same, maybe more users. You run the play.]
ChurnZero
JUNE 3, 2022
This was back in 2013. Maybe you invite them to more training or offer a consultation. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. An upsell would be buying more of the same, maybe more users. You run the play.]
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