2013 CRM Customer Care 
Vcaretec
JUNE 6, 2022
When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.
NICE inContact
JANUARY 24, 2018
Cloud contact center deployments that began in customer care may have been extended to other business areas. For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. Digital Transformation. Plan to join us!
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BlueOcean
OCTOBER 23, 2023
(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Reporting Your customer care program may accumulate more data than any other part of your organization. Hourly staff?
ClearAction
DECEMBER 11, 2016
And so it is with every one of the groups in your company that is managing part of the end-to-end customer experience. CRM, VoC, UX, FCR, NPS, DX, and so on — it’s more than alphabet soup. Business results are correlated with coordination of customer experience management methods.
Serenova
JANUARY 22, 2020
Meet Our Customer, Gravie, at CCW Nashville’s Meet the Customer Showcase. Serenova customer, Gravie , will join us Friday morning during the Meet the Customer showcase. Gravie was founded in 2013 in the throes of the initial confusion generated by passage of the Affordable Care Act. Win a Yeti.
Serenova
JANUARY 22, 2020
Meet Our Customer, Gravie, at CCW Nashville’s Meet the Customer Showcase. Serenova customer, Gravie , will join us Friday morning during the Meet the Customer showcase. Gravie was founded in 2013 in the throes of the initial confusion generated by passage of the Affordable Care Act. Win a Yeti.
CSM Magazine
AUGUST 7, 2023
The cloud-based system is used by across the company to provide end-to-end automated workflows from initial enquiry through to job completion reporting, invoicing, and customer care follow ups. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.
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