Comm100

AUGUST 24, 2016

But it might be largely due to your customer care practices. Here’s how you can tell if your customer service, for lack of a better word, sucks. You rarely—or never—have repeat customers. Your customer care staff is bitter and unmotivated. The problem might be with the quality of your product/service.

Customer Service 71

Customer Service Customer Care Scripts Sales 71

Fonolo

MARCH 4, 2020

As the conversation unfolded, it became increasingly clear that the secret to a solid customer service program at a household name like ADP comes down to nurturing a positive culture: top-down, bottom-up, inside-out, from agent to leadership, and then on to the customer. This is their story. The Path to Leadership.

Customer Service 122

Customer Service Metrics Call Center Contact Center 122

Tethr

NOVEMBER 1, 2018

A hurricane forecasted to make landfall soon can trigger inbound sales calls from people wanting to buy new policies or increase their existing coverage to protect their property. It could also cause many existing customers to call and check their coverage level to make sure they’re adequately prepared.

Analytics 48

Analytics Self service Inbound sales Customer effort 48

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Evan Shumeyko.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

OCTOBER 31, 2016

It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new. We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion.

Coaching 0

Coaching Upselling Engineering Marketing 0

Taylor Reach Group

MARCH 26, 2018

Learn how Wayfair and Bluegreen are using intelligence to improve the customer experience throughout their organizations. If you work in any post-sales or customer-facing role you simply can’t afford to miss the definitive global networking and learning conference. Pulse 2018 April 10 – 11, San Mateo, CA. This is it.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Amity

JANUARY 30, 2014

Generating Consistent Customer Health Scores. Organizations that faced tremendous growth in customers in 2013 will need a means of providing a predictive view for potential issues as well as opportunities. Customer Success adds a whole new dimension to the traditional sales, services and support models.

Chief Customer Officer 48

Chief Customer Officer SaaS B2B Metrics 48

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Your customer turns into a real human being! Your goals should not be limited to making sales quickly.

Call Center 52

Call Center Customer Service Scripts Multi-channel support 52

Fonolo

FEBRUARY 20, 2020

As the conversation unfolded, it became increasingly clear that the secret to a solid customer service program at a household name like ADP comes down to nurturing a positive culture: top-down, bottom-up, inside-out, from agent to leadership, and then on to the customer. This is their story. The Path to Leadership.

Customer Service 67

Customer Service Metrics Call Center Banking 67

RichCall

SEPTEMBER 13, 2017

Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. Donna Peeples , Customer Experience Strategist. Bruce Temkin , a customer experience transformist. Wade Wiant , Vice President of Sales and Channels at Mediu. This is the future of customer service. Blake Morgan.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. How Well Can You Measure the ROI of Your Customer Service Initiative? The Voice Channel Strikes Back.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

SmartKarrot

JANUARY 18, 2022

Instead of marketing, Zoho invests in R&D and customer service. Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. The company aims at providing a single platform for automated marketing, sales, and other services. Paperflite.

SaaS 11

SaaS Finance CRM Enterprise 11

Comm100

OCTOBER 17, 2017

In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “ Kitchen Nightmares ” – a reality TV series that followed Ramsay’s attempts to help struggling food establishments improve their business. That’s a lot of potential for customer care.

Customer Service 66

Customer Service Customer Care Surveys Feedback 66

Netomi

FEBRUARY 28, 2022

Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. With 20 years of experience as a customer success, sales, and marketing executive, she has primarily worked with growth-stage tech companies, and has led several award-winning customer success teams.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64

Comm100

NOVEMBER 6, 2017

That way customers won’t get lost in a sea of support options, and will know where to come for whatever they need – customer support, sales information, or otherwise. Censoring followers could escalate an otherwise small issue, and cause customers to accuse your brand of not wanting to hear negative comments.

Customer Service 77

Customer Service Airlines Accountability Marketing 77