Remove 2013 Remove Customer Care Remove Self service
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2018: New Ways Cloud Will Enhance Customer Care

NICE inContact

Cloud contact center deployments that began in customer care may have been extended to other business areas. Two topics come to mind: participating fully in corporate digital transformation initiatives and investigating uses of artificial intelligence in customer care. Digital Transformation. Plan to join us!

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100+ Customer Experience Stats to Prepare for 2023

CCNG

(Adobe, 2022) 75% of marketing & CX practitioners have observed a surge in existing customers using digital channels (Adobe, 2022) 74% of CX professionals say creating a seamless customer journey across assisted and self-service channels is “important” or “very important.”

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. .

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The New Qualities for Customer Service Excellence

C3Centricity

Social media usually guarantees a quick response whereas contacting customer services through the usual channels often results in nothing. What makes a great customer care centre? Customers these days expect a response in minutes or hours rather than days. What makes a great customer service representative (CSR)?

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Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week

CSM Magazine

Significant resource planning efficiencies help European customer service outsourcer release valuable time back into customer care. About Ascensos Ascensos was established in 2013 in Motherwell, Scotland to transform the customer experience by bringing a fresh and personal approach to customer care.

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5 ways to use speech analytics for insurance to deliver better experiences and gain efficiency

Tethr

When they can anticipate and predict customer needs, they’re able to deliver better customer experiences and take steps to mitigate the increase in call volume that strains their contact centers. #2 2 Learn where self-service channels are failing. 4 Reduce effort in customer service interactions.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

self-service. connected customer journeys with 9 channels in most contact centers. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. take responsibility for customer communications rather than these being driven by individual departments’ internal timescales and goals.