Netomi

JANUARY 5, 2022

In December 2011, her book Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More ranked #4 among “What Corporate America Is Reading.” ” By 2013, her book eBay For Dummies was one of the best sellers on the topic. Customer Service Leaders: Nate Brown.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Donna Weber.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21

Pointillist

AUGUST 18, 2021

Part of the story, I’d love to say, is the fact that we’re not looking at the measures and the changes in customer behavior that we’re after, where you can actually tie results to that. Great, you can bring on all these customers because you have some sparkling marketing, but are you actually keeping them?

Education 40

Education Metrics Marketing Journey mapping 40

Netomi

FEBRUARY 28, 2022

It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. Irit Eizips – Chief Customer Officer & CEO, CSM Practice. Retention is anchored in the value customers receive from the products they purchase and value is a two-sided coin. “I

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64