CCNG

OCTOBER 19, 2022

(Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Babelforce

JANUARY 7, 2021

These can include the likelihood of full retention (based on factors like age), the acquisition cost and the value of their purchases. As we’ve seen, increasing your CLV comes down to three things; improving customer retention, raising the average customer spend and cutting cost to serve. Higher spend-per-customer.

Upselling 52

Upselling Airlines Contact Center Customer retention 52

Education Services Group

OCTOBER 28, 2020

Irit Eizips is the Chief Customer Officer & CEO at CSM Practice, is a world-renowned expert on customer retention, upsells, cross-sells, and customer value strategies and methodologies. Since 2013, Irit has been pivotal in shaping Customer Success best practices.

Chief Customer Officer 45

Chief Customer Officer Best practices Upselling Customer retention 45

Outsource Consultants

JANUARY 27, 2025

In 2013, BPO revenue rose to $15.5 Outsourcing to a Philippine call center enabled rapid scalability, resulting in a 40% reduction in average handle time and a 35% increase in positive customer feedback. Additionally, Filipino agents’ product expertise and upselling abilities contributed to a 15% boost in sales.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

Amity

OCTOBER 31, 2016

I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new.

Coaching 0

Coaching Upselling Engineering Marketing 0

SmartKarrot

MAY 14, 2020

Customer success as a function in a business has undergone a vast evolution in itself, especially in the last decade, when more and more companies have realized the benefits of customer retention and loyalty. 2010: SaaS, 2013: Customer Success . Conclusion .

SaaS 10

SaaS Upselling Customer retention CRM 10

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Keri Keeling.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21