2013 Customer Support Multi-channel support 
CSM Magazine
JUNE 12, 2020
Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. future customer support systems need to temper automated pathways with time-honored traditions of human assistance. Edward (2013). Gainsville, Florida, Gleim Publications. Freeman, R.
Brad Cleveland Blog
MAY 19, 2014
A recent report from Gartner highlights the following insights about customer support – one about the past, one about the future. Both remind us that we must work hard to create consistency across customer contact channels, especially emerging mobile channels.
Brad Cleveland Blog
MAY 19, 2014
A recent report from Gartner highlights the following insights about customer support – one about the past, one about the future. Both remind us that we must work hard to create consistency across customer contact channels, especially emerging mobile channels.
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