TechSee

JANUARY 24, 2019

Use Cases: Technical Support : Especially useful for troubleshooting and product unboxing, agents can use live video interactive assistance to more quickly identify technical issues visually. Customers saw a live support agent, while the agent’s view was limited to the customer’s screen.

Call flow 141

Call flow Sales Technical Support APIs 141

Nicereply

FEBRUARY 22, 2023

Robust career pathing in customer support is critical. In our conversation, Erin Willis , Program Manager of Vendor Management at ClassPass , shares their support story. Let’s explore how others can use their experience to shape programs that professionally develop support agents.

Customer Support 52

Customer Support Technical Support SaaS Coaching 52

TechSee

DECEMBER 5, 2017

We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. Customers appreciate: Faster, personalized customer support.

Contact Center 116

Contact Center Technology Self service Call Center 116

Callminer

AUGUST 1, 2017

Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. For North American call centers that have in-house sales/customer support personnel, often times there are multiple players of management.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Kayako

OCTOBER 13, 2016

In 1989, Ron Muns founded the Help Desk Institute, a professional association with the mission to serve the industry by focusing on innovating technical support. The Help Desk Institute advocated providing a place where employees could receive technical support relating to their organization’s IT infrastructure.

Personalization 81

Personalization Customer Service outsourcing Technical Support 81

Outsource Consultants

MAY 8, 2024

Fast forward to… 2013: The Inter-American Development Bank recognized Colombia’s potential, calling it a “hidden jewel” for outsourcing in Latin America. Common Outsource Call Center Services to Colombia Colombia’s capabilities extend far beyond basic customer service. companies looking to outsource.

outsourcing 67

outsourcing Call Center Education Consulting 67

NobelBiz

MAY 25, 2023

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. In addition to their past performance, inquire about the vendor’s ongoing support services. Since then, the CDP market has grown rapidly. According to ResearchAndMarkets , 2018, the CDP market was valued at $2.4

call center software 98

call center software Call Center APIs Contact Center 98