Remove 2013 Remove Employee engagement Remove First call resolution
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“Unlock your Potential”: ADP Canada and the Secret Behind Customer Service Success

Fonolo

Amar Sidhu has a rich history at ADP Canada, taking up leadership there in 2013, with three as the VP of Customer Care, and four years as Senior Vice President of Service Delivery under his belt. This is their story. The Path to Leadership. So, that metric?

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“Unlock your Potential”: ADP Canada and the Secret Behind Customer Service Success

Fonolo

Amar Sidhu has a rich history at ADP Canada, taking up leadership there in 2013, with three as the VP of Customer Care, and four years as Senior Vice President of Service Delivery under his belt. This is their story. The Path to Leadership. So, that metric?

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Contact Center Trends 2021: The CX Watershed

Fonolo

Keeping employees motivated is a challenge in every industry. 70% of business transformation efforts fail due to a lack of employee engagement. Gamification guides and reinforces high-value activity by capturing employee performance data and, in turn, using that data to motivate them with rewards and points.