Verint

JULY 11, 2017

Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. The solution can help organizations improve employee engagement and performance by increasing motivation to learn new skills or knowledge, or to change behaviors to help drive desired business outcomes.

Gamification 35

Gamification Employee engagement Best practices CRM 35

Livepro

JULY 17, 2018

Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Luke Jamieson is a Leader in Customer and Employee Experience, is well-versed in Omni-Channel implementation and transformation. In 2013 his team was the ICMI “Global Contact Centre of the Year” for Small to Medium-Sized Centres.

Transportation 40

Transportation Government Multichannel Consulting 40

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. Why Gamification Matters. Keeping employees motivated is a challenge in every industry. In this video, experts discuss if gamification will grow in the next year.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176