Beyond Philosophy

SEPTEMBER 11, 2014

Each year, we do a Global Leader Survey of top executives in Customer Experience Management. Last year’s survey revealed that Amazon claimed the top spot and Bank of America…well, didn’t. Amazon has a culture that fosters employee engagement that makes any level of employee feel that their ideas matter and will be heard.

Banking 347

Banking Employee engagement Customer centricity Consulting 347

Beyond Philosophy

SEPTEMBER 11, 2014

Each year, we do a Global Leader Survey of top executives in Customer Experience Management. Last year’s survey revealed that Amazon claimed the top spot and Bank of America…well, didn’t. Amazon has a culture that fosters employee engagement that makes any level of employee feel that their ideas matter and will be heard.

Banking 150

Banking Employee engagement Customer centricity Surveys 150

Steve DiGioia

JUNE 20, 2016

Is that the reason for poor employee morale? According to the “State of the American Workplace”, a 2013 Gallup study, seven out of 10 workers in the US say they aren’t fully engaged at work, meaning they aren’t working to their fullest potential. The Importance of Engaged Employees. So, what are we waiting for?

Morale 167

Morale Employee engagement Surveys Management 167

CX Global Media

JULY 12, 2019

I am responsible for all fiscal and operational aspects and have a particular gift for creating and maintaining a high employee engagement measured through high survey scores conducted by Denison and Gallup polls for several consecutive years. EXPERT SESSION – How Coca-Cola® Adds Life to Contact Center Employee Engagement.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

Interaction Metrics

MARCH 26, 2019

For years, Gallup Research has reported on the impact of employee engagement on profits.Meanwhile, they’ve also reported on the dismal state of employee engagement; employees simply don’t care about their work as much as employers would hope. The post Gallup Says Engagement Matters, What Are You Doing About It?

Employee engagement 48

Employee engagement Metrics Surveys Customer Service 48

Interaction Metrics

MARCH 26, 2019

For years, Gallup Research has reported on the impact of employee engagement on profits.Meanwhile, they’ve also reported on the dismal state of employee engagement; employees simply don’t care about their work as much as employers would hope. The post Gallup Says Engagement Matters, What Are You Doing About It?

Employee engagement 48

Employee engagement Metrics Surveys Customer Experience 48

Customer Guru

DECEMBER 13, 2017

Source: Oracle Global CX Study, 2013. In another survey conducted by CX Network , over 800 respondents shared their view on the challenges and investments in Customer Experience for 2017. I know you might wonder that the data is quite old. Well, I am delighted to share that I am seeing some positive movement in this direction.

Customer Experience 119

Customer Experience Chief Customer Officer Customer centricity Coaching 119