Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. This will improve campaign performance overall including agents’ service levels. Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. To implement continuous training.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

CSM Magazine

OCTOBER 6, 2015

Hitachi Capital Consumer Finance (HCCF) is leading the finance industry in using customer feedback to shape both its service and products. . National Customer Service Week (NCSW), is promoted by The Institute of Customer Service, and takes place between 5 – 9 October.

Feedback 40

Feedback Finance Service level Personalization 40

Eptica

SEPTEMBER 30, 2015

It shows there has been scant change to customer service levels, with no overall improvement since 2013. Additionally, the most recent Institute of Customer Service UK Customer Satisfaction Index, which covers 39,000 consumer responses, languishes at 76.2 out of 100 – in January 2013 it was 78.2.

Customer Experience 83

Customer Experience Multichannel Advertising Contact Center 83

Fonolo

DECEMBER 2, 2015

In 2013 , CCMC and NOVA1 Contact Centers conducted a “Customer Rage Study” which found that customer problem rates have increased by five percentage points over 2011 (50% vs. 45%). The 2017 Customer Rage Study found that 56% of respondents had a serious problem with a product or service in the last year — a 6% increase from 2013.

Call Center 70

Call Center Feedback Contact Center Customer Support 70

CSM Magazine

JULY 12, 2022

Gym equipment repair specialist Upholstery2u, is using the latest technology to streamline workflows and boost customer service levels. Customer quotations, completion reports and invoices are all automatically produced and customers can monitor progress in real-time and provide feedback through the platform. About BigChange.

Management 11

Management Finance CRM Feedback 11

CSM Magazine

JULY 19, 2023

Recent feedback from staff reveals how having a 12-month forward view of schedules is ‘brilliant’. This equates to 22,500 minutes (375 hours) saved per week, extra time that agents can devote to improving customer service.

outsourcing 52

outsourcing Coaching Self service Customer centricity 52

CSM Magazine

JULY 10, 2023

Feedback from site visits is automatically shared with back-office staff in order to produce quotations within a defined timeframe. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Finance 52

Finance Engineering CRM Enterprise 52