Fonolo

NOVEMBER 17, 2020

The basic concept has been around for decades, but only in the last few years have we learned how beneficial it could be for both the call center and the caller. There are five significant reasons why call centers will deploy call-back technology this year: Improving First Call Resolution (FCR).

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Callminer

FEBRUARY 21, 2018

Craig joined Software Advice in 2013 after two years as CMO and service strategist for the U.S. NOTE: The following information is excerpted from Call Monitoring Software: Buyer’s Guide via SoftwareAdvice.com. and the Office of the Mayor of Taipei. branch of a German consumer products manufacturer.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

Callminer

AUGUST 1, 2017

Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334