Vonage
OCTOBER 22, 2015
However, John highlights that in CCMC’s 2013 Customer Rage Study it was found that only 2-4% of Americans use social media as their preferred contact channel and, in most cases, they’ll first give businesses two opportunities to solve the problem by phone or email. Gamification. Video and vines.
Verint
JULY 11, 2017
Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization.
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Livepro
JUNE 19, 2019
Topic: ‘Leveling up your organisation with gamification’. In 2013 his team was the ICMI “Global Contact Centre of the Year” for Small to Medium-Sized Centres. Luke was also awarded Victorian Contact Centre Manager of the year 2013. KEYNOTE SPEAKER MELBOURNE 1st AUGUST 2019 & BRISBANE 8th AUGUST 2019.
Noble Systems
MARCH 11, 2019
According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018. For example, some providers offer IVR, WFM, omnichannel communications, speech analytics and gamification in a single source, so you have seamless integration and only one vendor to work with.
NICE inContact
SEPTEMBER 30, 2019
Companies that offer a remote work program report 63% less unscheduled absences ( PGI, 2013 ). Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Here’s why: In 2018, there was nearly five billion dollars in cost savings for U.S.
Insite Managed Solutions
MAY 23, 2013
Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014.
Livepro
JULY 17, 2018
Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. In 2013 his team was the ICMI “Global Contact Centre of the Year” for Small to Medium-Sized Centres. Luke was also awarded Victorian Contact Centre Manager of the year 2013. Luke Jamieson | Head of Service Centre at First State Super.
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