2013 Interactive Voice Response Wait times 
Fonolo
AUGUST 18, 2022
Offer a large IVR font. Auditory accessibility in a call center might look like this: Offer Visual IVR. In 2021, 66% of Americans agreed that they prefer to support companies who share their values —significantly higher than the 50% of people who reported feeling that way in 2013. All customers appreciate an easy interaction.
Fonolo
NOVEMBER 17, 2020
Nobody escaped the long lines and endless waiting times. According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015. Source: The Contact Center Satisfaction Index Mid-Year 2013. Call Center Trends 2013.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
FEBRUARY 21, 2018
He has held senior positions as editor and columnist of a bilingual edition of TIME magazine, authored a dozen books and served as a Chinese-to-English translator for clients including the Taipei Times, The China Post, Acer Inc. Craig joined Software Advice in 2013 after two years as CMO and service strategist for the U.S.
Callminer
AUGUST 1, 2017
Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.
Babelforce
SEPTEMBER 3, 2020
Abandon rate is simply the proportion of customers who give up while waiting to reach the right resource (generally an agent.). When a lot of customers abandon, it signals an over-long wait time or negative queuing experience. Average Time in Queue. Conversational IVR. But will they accept it in the contact center?
Expert insights. Personalized for you.
87 
Let's personalize your content