2013 Journey mapping Surveys 
CCNG
OCTOBER 19, 2022
Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. times more likely to have CX efforts in marketing not primarily focused on the path to purchase but on the journey after acquisition. (Acquia, 2019) 78.5%
Quadient
APRIL 24, 2016
Customer Journey Mapping: A brand's GPS to loyalty and advocacy. Don’t assume a customer journey is a linear path. Customers don’t see the journey: they just want to purchase a product or service from your company; get their product repaired as quickly as possible or get an answer to their question in a short amount of time.
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CX Journey
APRIL 7, 2015
Image courtesy of dsearls Today''s post is a modified version of a post I originally wrote for Confirmit in March 2013. Today, there are many sources of data from and about our customers: surveys, POS data, CRM data, phone interactions, website visits, social media content, and more. Don’t worry! You''re not alone. First things first.
ClearAction
JANUARY 14, 2015
Therefore, surveys of B2B practices may understate the actual work being done. In today's array of CXM webinars, articles, and conference speeches, hot topics include predictive analytics, journey mapping, touch-points, user experience, communities, digital and content marketing, self-service and social media.
C3Centricity
DECEMBER 31, 2018
Do You Know Your Customer Journey Map & the Emotions Overlay? This article has been amongst the top twenty posts every year ever since it was first published back in 2013, a staggering five years ago! Just click on the button and you will be taken directly to the survey. Five Ideas to Improve your Insight Development.
Customer Guru
DECEMBER 13, 2017
Source: Oracle Global CX Study, 2013. In another survey conducted by CX Network , over 800 respondents shared their view on the challenges and investments in Customer Experience for 2017. The best way to achieve this is to build a Customer Journey Map (CJM). I know you might wonder that the data is quite old.
Taylor Reach Group
JULY 6, 2018
Previously, we discussed statistics related to the organization and customer journey mapping. million complaints logged in 2013. (NY Call Centre Helper’s survey suggests that a little over a fifth, 21.0%, of Contact Centers have moved to the cloud. as well as statistics related to the various Contact Center channels.
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