2013 Metrics Upselling 
CCNG
OCTOBER 19, 2022
Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. Zendesk, 2013) 89% of consumers began doing business with a competitor following a poor customer experience. Oracle, 2018) Industry leaders reported that they improved their customer satisfaction KPI metric target by 47.1%
Amity
OCTOBER 31, 2016
Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. Around 2013, we started to shift our focus. What metrics do you watch closely?
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Babelforce
JANUARY 7, 2021
All in one neat metric. Unlike metrics like CSat or NPS , CLV relates directly to profitability (so it tends to be important to more people!). Boost upselling and cross-selling. Good upselling and cross-selling is: Tailored to the customer Timely Focused (i.e. In this post: What is Customer Lifetime Value? The benefit?
Outsource Consultants
JANUARY 27, 2025
In 2013, BPO revenue rose to $15.5 Additionally, Filipino agents’ product expertise and upselling abilities contributed to a 15% boost in sales. Companies that partner with these centers often experience significant improvements in key performance indicators (from customer satisfaction scores to sales metrics).
CustomerSuccessBox
JUNE 8, 2022
She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. And so you want to do net retention rate, which is the revenues minus the down-sell minus the churn plus the upsells. You want to do customer logo churn rate and numbers.
ChurnZero
JUNE 3, 2022
VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. This was back in 2013. You Mon: Yes, it’s like my manager asked me for a metric that I’ve never heard of before, but I know your system does it. Can you help me get that metric?
ChurnZero
JUNE 3, 2022
VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. This was back in 2013. You Mon: Yes, it’s like my manager asked me for a metric that I’ve never heard of before, but I know your system does it. Can you help me get that metric?
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