ChurnZero

AUGUST 25, 2020

Jay Nathan, Higher Logic Jay ( @jaynathan ) is Chief Customer Officer at Higher Logic , a leading SaaS-based online community and communications software. Previously Jay founded Customer Imperative, a consultancy focused on B2B SaaS, which eventually developed the Gain Grow Retain customer success leadership community.

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69

Amity

DECEMBER 20, 2013

Our initial beta launch occurred in July 2013 and our engaged community has provided dozens of suggestions, comments and ideas that we have used to continually improve and evolve our product. We have been thrilled with the excitement from users, businesses and CEOs alike on the potential for a platform like ours.

SaaS 48

SaaS Customer centricity Accountability 48

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. This was back in 2013. For those of you who’ve never read his pieces on LinkedIn and SaaStr, he’s a great resource for all things SaaS and all things about as-a-service.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. This was back in 2013. For those of you who’ve never read his pieces on LinkedIn and SaaStr, he’s a great resource for all things SaaS and all things about as-a-service.

SaaS 52

SaaS B2B Upselling Metrics 52

Hello Customer

MAY 17, 2020

Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. “More than ever businesses have to listen to their customers”. and data-enabled solutions. and data-enabled solutions.

SaaS 52

SaaS B2B Feedback Enterprise 52

AWS Machine Learning

NOVEMBER 22, 2023

Additionally, SaaS providers need scalable and cost-effective ways to serve hundreds of models to their customers. Get a detailed overview of deployment strategies to support large-scale generative AI inferencing for SaaS, and learn how to architect solutions that maximize scaling capabilities for performance and cost.

Engineering 133

Engineering Best practices APIs Government 133

CustomerSuccessBox

DECEMBER 6, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Aaron has also served as the Head of Customer Success at various B2B SaaS businesses. and supporting a number of B2B SaaS companies and investors in building CS as a company-wide capability.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Quadient

APRIL 24, 2016

Laurent has been working for Quadient since 2013. Today, he is in charge of the SaaS vision and SaaS strategy for Quadient. He is now part of the Quadient Product Marketing team.

Journey mapping 52

Journey mapping SaaS Healthcare Banking 52

Amity

JANUARY 22, 2014

Here’s a summary of what each panelist learned in 2013 and resolved for 2014: Mario: Since joining Trapeze Group in the fall of 2013, Mario had to quickly get acquainted with the company’s technology and new team before he could roll out broad customer success initiatives. As a result, CSMs have had learn to “let things go”.

Chief Customer Officer 48

Chief Customer Officer Sales Customer Care Surveys 48

ProProfs Blog

MARCH 20, 2020

Even though customer success in SaaS is considered to have become one of the most powerful business weapons for conversion increase, the expert opinions on whether or not to include it in the CAC formula are pretty divided. He researched CAC data for travel, telecom, retail, and financial industry in 2013.

Sales 137

Sales Marketing Finance Advertising 137

Amity

JANUARY 30, 2014

While many SaaS companies are shifting towards pooled and self-serve support, some will focus on generating a deep understanding of their customer’s business drivers, their unique definitions of success, and how they are using services. . Moving Beyond SaaS. It is abundantly clear that the future is very bright for customer success!

Chief Customer Officer 48

Chief Customer Officer SaaS B2B Metrics 48

Netomi

JANUARY 5, 2022

He helps SaaS companies grow by taking full advantage of the SaaS business model and unique distribution methods this model allows. . ” By 2013, her book eBay For Dummies was one of the best sellers on the topic. Churn is Coming: 12 Learnings From a Survey of SaaS CxOs. Customer Service Leaders: Nick Mehta.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

SEPTEMBER 18, 2020

This has led more and more EdTech companies to embrace the SaaS model , all thanks to its sundry benefits. Here is a list of 25 such SaaS EdTech companies that are booming the market and wooing the customers more than ever. Founded in 2013, it has issued 5000 credentials for its professional clients. Accredible. Open Sesame.

SaaS 21

SaaS Education Coaching Healthcare 21

CrazyCall

APRIL 9, 2019

Startup Sales Bootcamp is the largest program of it’s kind in New York that teaches people how to effectively sell complex SaaS products. Leanne Hoagland-Smith has also been recognised as one of the top 50 women in sales on Twitter and one of the Top 25 Sales Influencers in 2013 by Open View Sales Labs.

Sales 133

Sales Consulting Consulting Coaching 133

NICE inContact

OCTOBER 10, 2018

CES – The Customer Effort Score was introduced by the CEB (now Gartner) in 2013. Used commonly in SaaS (Software as a Service) business and is also referred to as the “rate of attrition.” Depending on your customers and what their journey looks like, other data points will be needed to supplement.

Contact Center 48

Contact Center Metrics SaaS Customer effort 48

NobelBiz

MAY 25, 2023

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. When evaluating API documentation for a SaaS purchase decision, it’s important to look for clear and detailed documentation that covers all aspects of the API, including authentication, endpoints, parameters, and response formats.

call center software 98

call center software Call Center APIs Contact Center 98

Talkdesk

MAY 10, 2016

What is there to say about Zuora founder, Salesforce employee #11 and widely recognized SaaS thought leader, Tien Tzuo? Huffington Post || January 18, 2013. “As He is an award-winning, well-recognized leader and visionary thinker. And they’re not as interested in methods as they are outcomes. Stuff they don’t teach in Marketing 101.”

SaaS 41

SaaS Sales Feedback Marketing 41

Mindtouch

MAY 13, 2016

This is known as the perpetual sale (as opposed to a SaaS business model based on subscriptions). In 2013, the focus was really on justifying the existence of customer success. We understand that this is a critical part of any SaaS business, or any business for that matter. ” So the conversations evolved quite a bit.

Self service 48

Self service SaaS Sales Best practices 48

Lumoa

SEPTEMBER 16, 2022

A significant change since 2013 when it is the other way around. According to the data by Retently , they found that out of the 20 industries they looked into, banking, SaaS, and other online services got a more significant decline. which only proves that trends keep changing and so does the opportunities and threats.

Benchmark 78

Benchmark Telecommunications Feedback Metrics 78

Kayako

OCTOBER 13, 2016

Take this well publicized Amazon conversation from 2013: To improve productivity, businesses made their support reps use canned responses – which were overused to the point that customers could never tell if they were talking to a bot or a human. Today, many SaaS companies have, or are contemplating, opting out of phone support.

Personalization 81

Personalization Customer Service outsourcing Technical Support 81

Mindtouch

MAY 19, 2016

We did Pulse 2013, 300 people showed up, basically to figure out together what the heck is this thing called customer success. High touch, high value, small number of customers at the top, and oftentimes, in the SaaS world at least, a very long tail at the bottom. And since then, it’s progressed rapidly.

Chief Customer Officer 71

Chief Customer Officer Sales SaaS Technology 71

Nicereply

FEBRUARY 22, 2023

Erin: Around 2013-14, I moved from San Antonio to Austin, Texas because something was happening in tech and I wanted in. They took the time to onboard me to the world of SaaS and technical / customer support. Let’s explore how others can use their experience to shape programs that professionally develop support agents.

Customer Support 52

Customer Support Technical Support SaaS Coaching 52

Serenova

APRIL 12, 2019

This is supported by a trend analysis of Aberdeen’s cloud contact center studies between 2013 to 2018, which shows the adoption of cloud technology has continuously risen. This means you can start using a software as a service (SaaS) solution relatively quickly. What do you consider the biggest barrier to the cloud?

Enterprise 40

Enterprise contact center solutions Cloud contact Contact Center 40

aircall

MARCH 19, 2021

In 2013, Adobe had reported that people were able to hack their system. It produces a customer database that is accessible by other SaaS software and systems that your company uses. This is because, with Big Data being so, well, big, it can become overwhelming to process.

Sales 62

Sales CRM Marketing Best practices 62

Customer Interactions

AUGUST 1, 2014

Now that 2013 is in the rear view mirror, some would say it’s still a lofty goal, even though progress has been made. 2013), 28% of PSAP surveyed are running or planning to run critical and non-critical apps in the cloud. So what of Public Safety? According to a recent research by Stratus Technologies (Nov.

Telecommunications 33

Telecommunications voip Government SaaS 33

Momentum Telecom

NOVEMBER 28, 2024

In 2013, Kari Hunt Dunn was murdered by her estranged husband in a hotel bathroom. Softphones and cloud-based voice communication represent a significant roadblock: Ensuring accurate location data when a call is made via a SaaS platform is a difficult task. Kari's Law Kari’s Law is a piece of legislation born from tragedy.

Wireless 52

Wireless voip Telecommunications Government 52

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. In an attempt to know more about the SaaS environment in Brazil, we have researched the best SaaS companies in Brazil and came up with a list of 20 SaaS companies in Brazil. Founded in: 2013.

SaaS 10

SaaS Real estate Construction Transportation 10

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

SaaS 11

SaaS Finance CRM Enterprise 11

Education Services Group

DECEMBER 10, 2019

Since 2013, the Customer Success Association has been hosting Customer SuccessCon , a conference designed to look at the current state of the profession and into its future. We know that we’re one of the most important components to a company’s continued longevity — especially in this SaaS-heavy economy.

Education 40

Education SaaS Coaching Personalization 40

SmartKarrot

MAY 13, 2020

With the growth of SaaS industry, more and more Product Management teams are wondering as to how they can measure a very important aspect, and potentially the strongest leading indicator of success for SaaS Platforms: User Engagement. This is designed around 4 indices based on which a holistic insight can be obtained.

SaaS 10

SaaS Upselling Analytics Metrics 10

SmartKarrot

JANUARY 25, 2022

Germany is one of the top hubs for SaaS companies in Europe. The SaaS industry has seen tremendous growth in the past couple of years in Germany. So many SaaS startups have cropped up in the market in the past few years, and seeing their growth traction, it is tough to choose one over the other. Headquarter: Berlin, Germany.

SaaS 10

SaaS Banking Marketing Chatbots 10

SmartKarrot

JUNE 22, 2022

Back in 2013, it was quite rare to hear terms like billion-dollar valuation, unicorn valuation, or unicorn startup. Startups, especially SaaS startups, aim at achieving unicorn status. The same goes for a B2B SaaS startup as well. B2B SaaS startups are technology-driven by default. Features of a B2B Unicorn Startup.

B2B 11

B2B SaaS B2C Marketing 11

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms. Employment Hero.

SaaS 10

SaaS Transportation Feedback Surveys 10

SmartKarrot

AUGUST 12, 2022

In this article, we will discuss the SaaS Tech solution ChowNow. The SaaS platform succeeded in standing out in the already crowded restaurant tech market, and that too with its presence only in the main cities, including –. ChowNow, as a SaaS platform, is quite innovative. How Does ChowNow Work?

SaaS 10

SaaS Transportation Upselling Marketing 10

SmartKarrot

JANUARY 5, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. She has also geared up many product-based SaaS companies as an Investor in recent times. Allison Pickens. Dave Jackson. Mikael Blaisdell. Jeff Breunsbach. Kristi Faltorusso.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

SmartKarrot

JANUARY 5, 2022

She’s been on the Top 100 Customer Success Strategists list since 2013, which is a testament to her contributions and dedication to the CS space. Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies. Irit is also the Chief Customer Officer & CEO at CSM Practice.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Anika Zubair. Annette Franz. Daphne Lopes. Melinda Gonzalez.

Chief Customer Officer 21

Chief Customer Officer SaaS Customer centricity Coaching 21