ChurnZero

AUGUST 25, 2020

Her focus is on capital-efficient , go-to-market strategies across sales, marketing, customer success and support. She thrives on helping entrepreneurs tackle challenges like reducing customer churn, creating efficient sales teams , increasing product adoption, and building a positive culture.

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. This was back in 2013. Let’s say at noon, you take a look at your list of customers and you find that sales has closed a new customer. The tension between sales and Customer Success.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. This was back in 2013. Let’s say at noon, you take a look at your list of customers and you find that sales has closed a new customer. The tension between sales and Customer Success.

SaaS 52

SaaS B2B Upselling Metrics 52

Hello Customer

MAY 17, 2020

Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. Van Lerberghe is a marketing and sales executive with generous experience in Silicon Valley. and data-enabled solutions.

SaaS 52

SaaS B2B Feedback Enterprise 52

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. He authored the Customer Success book for Wiley!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

JANUARY 22, 2014

Regardless of whether they are a “one woman team” or lead a large department, our panelists continue to evolve the role of customer success as they acquire more customers and lines blur between sales and professional services. In 2013, the organization began to introduce specialized roles as the company grew.

Chief Customer Officer 48

Chief Customer Officer Sales Customer Care Surveys 48

CustomerSuccessBox

DECEMBER 6, 2021

His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augment customer engagement. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Alex Farmer. Dave Jackson.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

NobelBiz

MAY 25, 2023

Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform. In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Since then, the CDP market has grown rapidly.

call center software 98

call center software Call Center APIs Contact Center 98

Amity

JANUARY 30, 2014

While many SaaS companies are shifting towards pooled and self-serve support, some will focus on generating a deep understanding of their customer’s business drivers, their unique definitions of success, and how they are using services. . Moving Beyond SaaS. It is abundantly clear that the future is very bright for customer success!

Chief Customer Officer 48

Chief Customer Officer SaaS B2B Metrics 48

Mindtouch

MAY 13, 2016

This is known as the perpetual sale (as opposed to a SaaS business model based on subscriptions). Even if a customer was renewing or being up-sold on a current product, companies treated it as a new sale every time. In 2013, the focus was really on justifying the existence of customer success.

Self service 48

Self service SaaS Sales Best practices 48

Talkdesk

MAY 10, 2016

What is there to say about Zuora founder, Salesforce employee #11 and widely recognized SaaS thought leader, Tien Tzuo? Huffington Post || January 18, 2013. “As As the business grows, you will gain customers and it’s important to track their feedback and what stage they are at in the sales cycle.

SaaS 41

SaaS Sales Feedback Marketing 41

Mindtouch

MAY 19, 2016

We did Pulse 2013, 300 people showed up, basically to figure out together what the heck is this thing called customer success. So customer success matters to the CFO, and the VP of Product, and the VP of sales, and the CEO, etc. Did they not get their expectations set properly by sales? So who do you talk to?

Chief Customer Officer 71

Chief Customer Officer Sales SaaS Technology 71

Nicereply

FEBRUARY 22, 2023

Erin: Around 2013-14, I moved from San Antonio to Austin, Texas because something was happening in tech and I wanted in. There, I excelled in fixing every receipt printer, mobile Point of Sale iPad, and cash register on the sales floor. They took the time to onboard me to the world of SaaS and technical / customer support.

Customer Support 52

Customer Support Technical Support SaaS Coaching 52

Kayako

OCTOBER 13, 2016

Please press one for sales. Take this well publicized Amazon conversation from 2013: To improve productivity, businesses made their support reps use canned responses – which were overused to the point that customers could never tell if they were talking to a bot or a human. Please press two for customer service…”.

Personalization 81

Personalization Customer Service outsourcing Technical Support 81

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

SaaS 11

SaaS Finance CRM Analytics 11

SmartKarrot

JANUARY 25, 2022

Germany is one of the top hubs for SaaS companies in Europe. The SaaS industry has seen tremendous growth in the past couple of years in Germany. So many SaaS startups have cropped up in the market in the past few years, and seeing their growth traction, it is tough to choose one over the other. Headquarter: Berlin, Germany.

SaaS 10

SaaS Banking Marketing Chatbots 10

SmartKarrot

AUGUST 12, 2022

In this article, we will discuss the SaaS Tech solution ChowNow. The SaaS platform succeeded in standing out in the already crowded restaurant tech market, and that too with its presence only in the main cities, including –. ChowNow, as a SaaS platform, is quite innovative. How Does ChowNow Work?

SaaS 10

SaaS Transportation Upselling Marketing 10

SmartKarrot

JANUARY 5, 2022

She’s been on the Top 100 Customer Success Strategists list since 2013, which is a testament to her contributions and dedication to the CS space. Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies. Irit is also the Chief Customer Officer & CEO at CSM Practice.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

JANUARY 5, 2021

His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Allison Pickens. Dave Jackson.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Hence, it’s no wonder that she has been continually voted the top Customer Success strategist since 2013.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21

SmartKarrot

MAY 14, 2020

It was during the 1980’s when the concept of call center was introduced to give post-sale support to the customers. It would mainly integrate the sales, marketing and customer support into one platform so that a holistic view can be attained by the software users to gain useful insights around customer retention and business expansion.

SaaS 10

SaaS Upselling Customer retention CRM 10

Netomi

FEBRUARY 28, 2022

With 20 years of experience as a customer success, sales, and marketing executive, she has primarily worked with growth-stage tech companies, and has led several award-winning customer success teams. A rich client management background helped Laura transition into customer success – she co-led IBM’s client sales relationship to Apple.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The recent years have witnessed how SaaS products and companies have changed the way organizations operate online. Founded in: 2013.

SaaS 10

SaaS Finance Advertising CRM 10

AWS Machine Learning

MARCH 10, 2025

Founded in 2013, Octus, formerly Reorg, is the essential credit intelligence and data provider for the worlds leading buy side firms, investment banks, law firms and advisory firms. An AWS Certified Solutions Architect Associate (SAA), he has expertise in software architecture, cloud computing, and leadership.

Engineering 92

Engineering APIs Best practices Chatbots 92

JustCall

APRIL 20, 2023

Top Features of Aircall Easy set up : You can set up Aircall’s call center software for your support and sales team in minutes. Founded in 2013, Revenue.io This prioritization can help sales reps focus on the most promising leads and try and improve your organization’s conversion rate. Top Features of Revenue.io

voip 52

voip CRM call center software Interactive Voice Response 52