Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ChurnZero

AUGUST 25, 2020

Jay Nathan, Higher Logic Jay ( @jaynathan ) is Chief Customer Officer at Higher Logic , a leading SaaS-based online community and communications software. Previously Jay founded Customer Imperative, a consultancy focused on B2B SaaS, which eventually developed the Gain Grow Retain customer success leadership community.

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69

Kayako

OCTOBER 13, 2016

In 1989, Ron Muns founded the Help Desk Institute, a professional association with the mission to serve the industry by focusing on innovating technical support. The Help Desk Institute advocated providing a place where employees could receive technical support relating to their organization’s IT infrastructure.

Personalization 81

Personalization Customer Service outsourcing Technical Support 81

NobelBiz

MAY 25, 2023

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. When evaluating API documentation for a SaaS purchase decision, it’s important to look for clear and detailed documentation that covers all aspects of the API, including authentication, endpoints, parameters, and response formats.

call center software 98

call center software Call Center APIs Contact Center 98

Netomi

JANUARY 5, 2022

He helps SaaS companies grow by taking full advantage of the SaaS business model and unique distribution methods this model allows. . ” By 2013, her book eBay For Dummies was one of the best sellers on the topic. Churn is Coming: 12 Learnings From a Survey of SaaS CxOs. Customer Service Leaders: Nate Brown.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Nicereply

FEBRUARY 22, 2023

Let’s explore how others can use their experience to shape programs that professionally develop support agents. Start your day with great quality content Stay updated with our newsletter Subscribe Subscribe When and where did your customer support journey start? I was really fortunate to have a great team lead early on too.

Customer Support 52

Customer Support Technical Support SaaS Coaching 52

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Anika Zubair. Annette Franz. Daphne Lopes. Donna Weber.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21