Outsource Consultants

JANUARY 27, 2025

In 2013, BPO revenue rose to $15.5 Additionally, Filipino agents’ product expertise and upselling abilities contributed to a 15% boost in sales. The Philippines: A Call Center Powerhouse Rapid Industry Expansion The Philippine BPO sector has experienced explosive growth over the past two decades.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

NobelBiz

MAY 25, 2023

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities.

call center software 98

call center software Call Center APIs Contact Center 98

CustomerSuccessBox

JUNE 8, 2022

She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. And so you want to do net retention rate, which is the revenues minus the down-sell minus the churn plus the upsells. You want to do customer logo churn rate and numbers.

Management 52

Management Upselling Accountability Chief Customer Officer 52

Win the Customer

JANUARY 20, 2020

eDigital surveyed in 2013, where 73% of people surveyed said that they preferred live chat to use email, SMS, social media, the phone, and so on. This also results in building more opportunities for upselling and cross-selling. The Benefits of Live Chat Software 1.

Chatbots 52

Chatbots Feedback Surveys Sales 52

ChurnZero

JUNE 3, 2022

This was back in 2013. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. Now, where I see sales and Customer Success often conflict is [deciding] who owns the renewal, the upsell, and the cross-sell. They’re very different.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

This was back in 2013. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. Now, where I see sales and Customer Success often conflict is [deciding] who owns the renewal, the upsell, and the cross-sell. They’re very different.

SaaS 52

SaaS B2B Upselling Metrics 52

SmartKarrot

MAY 14, 2020

2010: SaaS, 2013: Customer Success . Companies became more qualified in the field of retaining customers and started using metrics like retention rates or upsell quotas and maintaining customer success renewal playbook. Hence, the Customer Success as a business process was introduced somewhere around 2013 by the early adopters.

SaaS 10

SaaS Upselling Customer retention CRM 10

SmartKarrot

MAY 13, 2020

How to identify customers/users appropriate for a cross sell or upsell? Similarly, a study focused on branded mobile phones by Kim, Lin & Sung, 2013 noticed that most of the tech products incorporated at least one of the seven Engagement Attributes: Control; Customization; Vividness; Multi platforming; Motivation; Feedback; Novelty.

SaaS 10

SaaS Upselling Analytics Metrics 10

SmartKarrot

MAY 11, 2021

For example: Uber till 2013 had a cumbersome process for registering drivers online. Expansion revenue is the revenue that comes from existing customers by means of upselling, cross selling, or anything more than the initial purchase. Scalable Business Systems. A 35% of their challenge comes from scaling businesses.

SaaS 10

SaaS Customer centricity Upselling Metrics 10

SmartKarrot

AUGUST 12, 2022

Optimize your menu to encourage upselling, prioritize high-margin menu items, and increase check sizes. Launched in 2013, the platform offers its food delivery service to over 800 cities in America. GrubHub, which merged with Seamless Food Delivery App in 2013, has its presence in over 3000 cities across London and USA.

SaaS 10

SaaS Transportation Upselling Marketing 10

SmartKarrot

MARCH 8, 2022

Hence, it’s no wonder that she has been continually voted the top Customer Success strategist since 2013. Ronni is a highly skilled leader who has reduced churn , increased customer retention and increased upsell opportunities. She has helped scale both start-ups and global enterprises. Sana Farooq.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21

Netomi

FEBRUARY 28, 2022

A world-renowned expert in customer retention, upsells, cross-sells, and customer value strategies and methodologies, Irit is the Chief Customer Officer and CEO of CSM Practice, the world’s first consulting firm dedicated to Customer Success Management (CSM) strategy. Connect with Gemma .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64