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Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the callcenter industry, which DMG predicts will almost double between 2013 and 2015. Related Posts. Jenine Kent. 2018-10-03T15:02:59+00:00. Common Knowledge Base Pitfalls.
Therefore, companies will increasingly adopt virtualcallcenters due to improved security and efficiency. While cost reduction is typically the main factor when investing in an enterprise solution – it’s no longer the sole motivator for moving to Contact Center as a Service (CCaaS). CallCenter Trends 2013.
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