teleopti

OCTOBER 9, 2018

Teleopti, världsledande leverantör av lösningar för strategisk optimering, har blivit utnämnt till en av Sveriges bästa arbetsplatser 2014 i undersökningen gjord av institutet Great Place To Work. I kategorin medelstora bolag kom Teleopti på nionde plats.

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ijgolding

OCTOBER 31, 2014

That is why I want to pose the question – 1914 or 2014: when was the best time to be a customer? For a customer there was only one predominant way to shop… one ‘channel’ That channel was the channel that in 2014 is continually in decline – Face to Face! Fast forward 100 years to 2014.

Transportation 92

Transportation Scripts Customer Experience Personalization 92

ForeSee

NOVEMBER 19, 2014

In late October we started surveying Americans shopping online, via mobile apps, and in retail chain stores as part of our research for the Answers™ Experience Index (AXI): 2014 U.S. The post 2014 Holiday Shopping Trends: The Early Returns Are In appeared first on ForeSee.

Multichannel 86

Multichannel Surveys Customer Experience 86

teleopti

OCTOBER 9, 2018

Die Veranstalter und Partner des CC Day 2014 laden Contact und Service Center Verantwortliche in Klöster und Schlösser ein, um sich in entspannter und zurückgezogener Atmosphäre zu informieren und untereinander auszutauschen. Round Table Gespräche zu Lösungen, die den Kundendialog voranbringen, stehen im Mittelpunkt der Veranstaltungsreihe.

Contact Center 48

Contact Center 48

ForeSee

DECEMBER 29, 2014

Today’s release of The Answers™ Experience Index (AXI): 2014 U.S. The post 2014 Holiday Shopping Trends: The Results Are In appeared first on ForeSee. It’s been another exhilarating year of learning, and we’re excited about the emerging industry trends we’re seeing. Customer Experience Research E-Commerce Multichannel Retail'

Multichannel 63

Multichannel Customer Experience 63

Salmat

OCTOBER 17, 2019

What can we expect from 2014? What are the biggest trends in the digital marketing world? What keeps digital marketers up at night? These were some of the hot topics covered at Kenshoo K2conference in February. Held in San Francisco, the conference hosted some of digital marketing’s sharpest minds.

Marketing 40

Marketing 40

ijgolding

OCTOBER 21, 2014

In 2014, it is very difficult to find an organisation who does not believe that the customer experience or being customer centric is NOT of value. Integrity is a word that few would associate with many industries in 2014 – it has been eroded so significantly since 2008.

Customer Experience 91

Customer Experience Customer centricity Customer retention Customer effort 91

Salmat

OCTOBER 9, 2018

What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper.

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Salmat

OCTOBER 9, 2018

What will the rest of 2014 hold for us in the world of digital? Salmat's digital experts share their predictions in this whitepaper.

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ijgolding

SEPTEMBER 30, 2014

If you follow me on Twitter, it would not have escaped your notice that last week played host to the 2014 UK Customer Experience Awards. The 2014 awards did not disappoint. I wondered what my key learning’s for 2014 would be. As I have already alluded – the 2014 UK Customer Experience Awards were the biggest ever.

Customer Experience 102

Customer Experience Transportation Government B2B 102

Beyond Philosophy

NOVEMBER 10, 2014

According to their 2014 US Insurance Shopping study, 28% of the Customers who switched auto insurance providers did so because of “poor experience.”. 26 August 2014. < 26 August 2014. < 24 April 2014. 26 August 2014. < 26 August 2014. < 26 August 2014. www.bautomation.com.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Salmat

OCTOBER 9, 2018

What can we expect from 2014? What are the biggest trends in the digital marketing world? What keeps digital marketers up at night? These were some of the hot topics covered at Kenshoo K2conference in February. Held in San Francisco, the conference hosted some of digital marketing’s sharpest minds.

Marketing 40

Marketing 40

Salmat

OCTOBER 9, 2018

What can we expect from 2014? What are the biggest trends in the digital marketing world? What keeps digital marketers up at night? These were some of the hot topics covered at Kenshoo K2conference in February. Held in San Francisco, the conference hosted some of digital marketing’s sharpest minds.

Marketing 40

Marketing 40

ijgolding

DECEMBER 30, 2014

As we approach the last 24 hours before the end of 2014, I feel it is time to reflect on the last twelve months in the world of Customer Experience. Today is the 30th December 2014 – a day that I am pinching myself at the amazing advance that has been made in the profession that Customer Experience has become.

Customer Experience 85

Customer Experience Customer centricity Personalization 85

CX Journey

DECEMBER 30, 2014

Did you stick with all of your CX resolutions for 2014? As we wrap up 2014 and say "Cheers" to another year, I thought it would be fun to take a look back on the year. Image courtesy of ilya vinogradov How much progress did you make with regards to improving the employee experience and the customer experience this year?

Journey mapping 66

Journey mapping Customer Experience Advertising Big data 66

Callminer

MARCH 13, 2014

With customer experience management more important than ever, customer satisfaction has become an area of focus. Here’s a look at 3 best practices to establish call center customer-centricity.

Customer centricity 182

Customer centricity Call Center Best practices Customer Experience 182

Vonage

MAY 25, 2016

Research unveiled this week from NewVoiceMedia reveals that $11 billion is lost by businesses in Australia each year following a bad customer experience – an increase of 38 percent and $3 billion from 2014. How to future-proof your contact center technology and find your competitive advantage. It’s not the product. It’s the experience.

Customer Service 63

Customer Service Education Contact Center Customer Experience 63

Beyond Philosophy

NOVEMBER 17, 2014

Here’s a look at their stock over the past year: Source: Nasdaq.com on 10 September 2014. As a result, take a look at their stock price over the past five months: Source: Nasdaq.com on 10 September 2014. On the other hand, Google has great employee engagement. Their satisfaction rating by employees is 99%.

Employee engagement 410

Employee engagement Customer Experience Management 410

Amity

JANUARY 22, 2014

Dave Strang from Achievers replies to a audience question at the Customer Success Meetup event on January 22, 2014. In 2014, he plans to further define the role of customer success in the organization and “calm the nerves” of the sales team. Have you set your Customer Success New Year’s Resolutions yet?

Chief Customer Officer 48

Chief Customer Officer Sales Customer Care Surveys 48

kommunicate

DECEMBER 2, 2022

Last Updated on December 2, 2022 Zendesk acquired Zopim in 2014 to rebrand it as Zendesk Chat. So, what IS Zendesk chat? Zendesk chat is a live chat software popular with businesses of all sizes worldwide. Zendesk chat also refers to software enabling your customer support team to engage with customers with automated bots. Customers [.].

Chatbots 97

Chatbots Customer Support 97

CCNG

OCTOBER 19, 2022

(Gartner, 2021) 8 in 10 consumers report that businesses are meeting or exceeding their expectations for service, compared to 67 percent in 2014. In fact, 40% say businesses have increased their focus and attention on service, a significant increase in just three years (up from 29% in 2014).

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

aircall

JUNE 28, 2022

2014: The MVP. In 2014, we had an MVP: an easy-to-use phone system to get numbers all over the world and share calls across a team with collaborative features. One of the best decisions we made at the end of 2014 was to make our early beta customers pay for the service. Since 2014, our symbol has always been a tractor.

SaaS 147

SaaS Metrics Engineering Telecommunications 147

Beyond Philosophy

MAY 14, 2015

While call center usage is about the same, use of FAQ pages increased from 67% in 2012 to 76% in 2014, according to Forrester. Source: North American Consumer Technographics Customer Life-Cycle Survey 1, 2014, Forrester.com.). (Source: Brian Manusama, Gartner.com ). Clearly, more Customers want self-service options.

Self service 402

Self service Best practices Customer Experience Call Center 402

Cisco - Contact Center

JANUARY 29, 2024

Since its launch in 2014, Cisco DevNet has been more than just a platform for developers and IT professionals. It has been a thriving community of like-minded individuals driven by their passion for… Read more on Cisco Blogs

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Acquire BPO

JULY 10, 2024

This initiative aligns with Quezon City’s ongoing dedication to inclusivity, underscored by the Gender-Fair Ordinance established in 2014. In addition to the heartfelt ceremony, Quezon City introduced the Right to Care cards, empowering LGBTQIA+ couples to make critical health decisions for their partners during emergencies.

Government 52

Government 52

Acquire BPO

JULY 10, 2024

This initiative aligns with Quezon City’s ongoing dedication to inclusivity, underscored by the Gender-Fair Ordinance established in 2014. In addition to the heartfelt ceremony, Quezon City introduced the Right to Care cards, empowering LGBTQIA+ couples to make critical health decisions for their partners during emergencies.

Government 52

Government 52

Beyond Philosophy

JULY 19, 2018

In 2014, an essay in the Journal of the Royal Society of Medicine showed that while 62% of citizen’s in the UK said they were willing to donate organs, only 31% were on the actual registry. 2014): 56–60. It means that every resident is a donor unless they specifically say they do not wish to be. Sunstein, Cass R.

Customer centricity 498

Customer centricity Government Customer Experience Consulting 498

ShepHyken

NOVEMBER 15, 2016

HelpSocial was developed inside Rackspace and eventually spun out with initial seed money funding from Mark Cuban in 2014. During his tenure at Rackspace, Matt was an initial member of the company’s social customer care team.

Customer Care 307

Customer Care Service level Accountability Customer Support 307

Customer Interactions

JANUARY 30, 2014

Security technology is moving into the spotlight in 2014, and this goes well beyond its capabilities in the control room. In 2014 I believe we’ll begin to witness the next wave of PSIM adoption, especially within higher education and banking organizations. Here are my predictions for nine key physical security trends this year.

Big data 33

Big data Education Analytics Government 33

Customer Interactions

JULY 7, 2015

Interactions 2014 has kicked off at the uber-trendy Cosmopolitan Hotel, with more than 2,000 attendees making their way to Las Vegas. They’ve joined us to discuss market trends, share best practices, and look to the future of how companies will shape the customer journey.

Best practices 28

Best practices Marketing 28

AWS Machine Learning

JUNE 28, 2022

The input data is a multi-variate time series that includes hourly electricity consumption of 321 users from 2012–2014. The plotted training data and testing data are from 2014-05-19 20:00:00 to 2014-05-26 19:00:00, and from 2014-05-26 20:00:00 to 2014-05-27 02:00:00, respectively.

Metrics 88

Metrics Healthcare Transportation Accountability 88

CSM Magazine

NOVEMBER 18, 2024

Founded in 2014, PSG operates out of offices in Boston, Kansas City, London, Paris, Madrid, and Tel-Aviv. Having backed more than 140 companies and facilitated over 500 add-on acquisitions, PSG brings extensive investment experience, deep expertise in software and technology, and a firm commitment to collaborating with management teams.

Customer Experience 52

Customer Experience Healthcare Enterprise Chatbots 52

aircall

JULY 18, 2022

Pailhes co-founded Aircall in 2014 and has led the global company to achieve over $1bn valuation and scale to serve more than 13,000 customers in over 100 countries. In 2014 Haske and the Paylocity leadership team took the company public on NASDAQ under ticker symbol PCTY. Press contacts .

SaaS 62

SaaS Marketing Management 62

Customer Interactions

JULY 7, 2015

Interactions 2014, NICE’s global customer conference wrapped up today, but the journey has just begun. The Closing Session featured three keynote speakers who are leading organizations and industries to push the envelope of innovation, as well as our Excellence Awards ceremony.

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Beyond Philosophy

FEBRUARY 2, 2015

16 December 2014. < 16 December 2014. < Follow Colin Shaw on Twitter @ColinShaw_CX. Sources: “Music and Memory: 5 Awesome New Psychological Studies.” www.spring.org.uk. < [link] > Mohana, Malini. Music & How it Impacts Your Brain, Emotions.” Psychcentral.com. < [link].

Marketing 416

Marketing Customer emotions Consulting Consulting 416

Spearline

JANUARY 6, 2022

Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9% Inbound voice reigns Voice continues to be the primary customer contact channel.

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

Customer Interactions

OCTOBER 3, 2014

I’m just back from the ASIS 2014 show in Atlanta. I had a lot to reflect on during my flight home. It was a busy few days. I moderated two insightful panels, one on justifying security investments and another on trends in security , and also hosted a PSIM workshop.

Analytics 31

Analytics Personalization 31