CSM Magazine

FEBRUARY 9, 2021

Programmed to answer more than 150 queries, residents are able to ask questions from: “How do I set up an account with my energy supplier?” Established in 2014, EBI.AI to “Where’s the nearest pizza place?” and “What’s happening around here this week?” For more case studies, ideas and inspiration, visit www.ebi.ai.

Self service 59

Self service Marketing Automotive Transportation 59

Avaya

OCTOBER 25, 2017

Touch screens in branches provide both product information and the ability to directly manage accounts online. Bank of China’s Data-driven Strategy. The provider is also working to more strategically leverage big data analytics. Key service roles are more customer focused, and alternative channels improve engagement.

Banking 58

Banking Telecommunications Big data Self service 58

Natalie Petouhof

MAY 25, 2016

After a home fire struck one of Stagg’s relatives in 2014, the co-founders realized the shortcomings of existing smoke detectors and set out to build the world’s safest and smartest smoke alarms. Market-leading and early adopter organizations must account for how IoT initiatives deliver a customer- centric experience.

Customer centricity 45

Customer centricity Technology Customer Experience Big data 45

Fonolo

NOVEMBER 17, 2020

More and more, customers simply want to solve inquires on their own – especially for simple questions like “what’s the balance on my account.” Call Center Trends 2014. Forrester stated that companies would spend about $900 million on mobile processes in 2013 and expect this number to triple in 2014. Big Data is Getting Bigger.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

AWS Machine Learning

JANUARY 26, 2023

Since March 2014, Best Egg has delivered $22 billion in consumer personal loans with strong credit performance, welcomed almost 637,000 members to the recently launched Best Egg Financial Health platform, and empowered over 180,000 cardmembers who carry the new Best Egg Credit Card in their wallet. ML insights facilitate decision-making.

Finance 86

Finance Engineering Big data Banking 86

JivoChat

APRIL 25, 2021

trillion in 2014. Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement. It’s a core value among Gen Z-ers — many of whom are now adults making purchase decisions — that want to see brands hold themselves accountable.

Chatbots 52

Chatbots B2B B2C Sales 52

Comm100

FEBRUARY 16, 2018

As Zuckerberg explained back in 2014, “Messaging is one of the few things that people do more than social networking.” There will be more big data security breaches,” she writes. People will wring their hands and talk about how important it is to do better, but little will actually happen to stop data breaches.

Customer Service 49

Customer Service Chatbots Journey mapping Multichannel 49

AWS Machine Learning

APRIL 7, 2025

Prerequisites To try the Llama 4 models in SageMaker JumpStart, you need the following prerequisites: An AWS account that will contain all your AWS resources. Chakravarthy Nagarajan is a Principal Solutions Architect specializing in machine learning, big data, and high performance computing. billion to a projected $574.78

Engineering 80

Engineering Marketing Personalization Metrics 80