Creative Virtual

FEBRUARY 7, 2023

The recommendation was based on a recent product search and comparison I had done while logged into my account, so in that way it was personalized. For nearly a decade now, we’ve talked about our virtual agents and chatbots delivering a personalized self-service experience – with no marketing spin required!

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

Creative Virtual

OCTOBER 6, 2022

By Maria Ward, Account Manager & Knowledgebase Engineer. Back in 2014, the International Customer Management Institute (ICMI) published a report titled The Growing Need for Multilanguage Customer Support. It lets them build on the years of investment they had already made in their English-speaking virtual agent.

Virtual Agent 64

Virtual Agent Customer Service Engineering Self service 64

Creative Virtual

OCTOBER 8, 2019

By Jeff Clifford, Project/Account Manager. I started building virtual agents and chatbots for customer service more than 12 years ago. Pre-2014, most companies were looking to deploy chatbots that were pretty straight forward and consisted largely of FAQs, scripted conversation flows, keywords and a flat or standard UI.

Chatbots 40

Chatbots Virtual Agent Customer Service Self service 40

Comm100

FEBRUARY 16, 2018

As Zuckerberg explained back in 2014, “Messaging is one of the few things that people do more than social networking.” Experts like Ginni Rometty, CEO of IBM, have a different name for this kind of seamless fusion of bot and agent service – IA, or Intelligent Assistant. And that has held true over the years.

Customer Service 49

Customer Service Chatbots Journey mapping Multichannel 49