Kayako

MAY 11, 2017

If you’ve established a foundation of loyal customers, you can use predictive analytics and customer relationship management systems to anticipate effective ways of reaching new prospects in the future. Predictive analytics looks at the actions both you and your past customers have taken at different stages of the customer journey.

Analytics 115

Analytics Entertainment Customer retention Surveys 115

Natalie Petouhof

AUGUST 9, 2015

1] See “The State of Customer Success Management 2015” by Natalie Petouhoff, Constellation Research, December 22, 2014. Predictive analytics identify known attributes and reveal previously unknown attributes that drive customer success. This critical step requires data in the form of real-time and predictive analytics.

Sales 61

Sales Management Analytics Marketing 61

ProProfs Blog

JANUARY 30, 2020

Consumers’ trust in retailers and manufacturers has declined by more than half since 2014. 62% of retailers report that the use of information (including big data) and analytics is creating a competitive advantage for their organizations. Source: Deloitte ) Tweet this. Source: Microsoft ) Tweet this.

B2B 204

B2B Banking Employee engagement Personalization 204

AWS Machine Learning

JANUARY 26, 2023

Since March 2014, Best Egg has delivered $22 billion in consumer personal loans with strong credit performance, welcomed almost 637,000 members to the recently launched Best Egg Financial Health platform, and empowered over 180,000 cardmembers who carry the new Best Egg Credit Card in their wallet.

Finance 101

Finance Engineering Big data Banking 101

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? 1 The Customer Culture Imperative , Dr. Linden Brown and Chris Brown, 2014. 3 Ultimate Factors of Business Performance Lynn Hunsaker.

Benchmark 88

Benchmark Customer centricity Big data Marketing 88

CSM Magazine

DECEMBER 1, 2020

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Automotive 69

Automotive Transportation Big data Interactive Voice Response 69

Customer Interactions

JULY 7, 2015

Traditional outbound marketing concepts are old hat, according to the authors, and are rapidly being replaced by enormous receptivity achieved through the precision tools of big data and analytics. Let us know your thoughts by commenting below, or reach out to us on Twitter: @NICE_Enterprise.

Customer centricity 28

Customer centricity Big data Analytics Marketing 28

Customer Interactions

JULY 7, 2015

Our team put a lot of care into selecting these articles for the information, and engaging style, with a particular focus on customer analytics and big data insights. This fantastic collection of articles will surely come in handy for CMOs across all industries, as key champions of customer experience.

Big data 28

Big data Analytics Customer Experience 28

AWS Machine Learning

OCTOBER 6, 2023

Next, we recommend “Interstellar” (2014), a thought-provoking and visually stunning film that delves into the mysteries of time and space. Bin Wang , PhD, is a Senior Analytic Specialist Solutions Architect at AWS, boasting over 12 years of experience in the ML industry, with a particular focus on advertising.

Personalization 141

Personalization Engineering Construction Transportation 141

CSM Magazine

JULY 16, 2020

Front-end sales – train the latest AI tools to answer the most common questions quickly then maximise their ability to use critical customer data to offer personalised recommendations on policies and pricing. Established in 2014, EBI.AI About the Author. Henry Jinman is Commercial Director of EBI.AI.

Automotive 59

Automotive Transportation Upselling Enterprise 59

Customer Interactions

JULY 7, 2015

Robots, big data and speech analytics. The gap between best practices and what is happening on the ground is only growing, as companies that deploy tools like big data and speech analytics are pulling ahead of the competition. The future of customer service is here.

Big data 28

Big data Best practices Analytics Technology 28

Natalie Petouhof

FEBRUARY 11, 2016

What was key was the registration data that led to Viant launching its Advertising Cloud in 2014, which contains an “identity-management platform.” So what does Time plan to do with Myspace (Viant)?

Advertising 65

Advertising Entertainment Sales Analytics 65

CSM Magazine

JUNE 17, 2020

Established by EBI in 2014, University of Warwick Science Park headquartered EBI.AI Coop is ranked as Sweden’s most sustainable grocery chain and has the highest percentage of organic sales in the grocery retail industry. For more information, visit www.coop.se. About EBI.AI.

Automotive 52

Automotive Transportation Big data Chatbots 52

Customer Interactions

JULY 7, 2015

We also know that analytics and big data are a crucial component of delivering personalized customer service. In this week's CX Buzz, we get down to brass tacks. By now, we all know that customer service is a prerequisite for the success of any business. So now what? How do we implement these insights?

Big data 28

Big data Best practices Analytics Personalization 28

CSM Magazine

MARCH 9, 2021

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Automotive 59

Automotive Government Transportation Big data 59

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? 1 The Customer Culture Imperative , Dr. Linden Brown and Chris Brown, 2014. 3 Ultimate Factors of Business Performance Lynn Hunsaker.

Benchmark 69

Benchmark Customer centricity Big data Marketing 69

CSM Magazine

FEBRUARY 27, 2020

Established by EBI in 2014, Warwick-headquartered EBI.AI To learn how to use AI to build a great future for customer service, visit www.ebi.ai. About the Author. Henry Jinman is Commercial Director of EBI.AI. is among the most advanced UK labs to explore the mind-boggling potential of Artificial Intelligence for customer communication.

Automotive 59

Automotive Transportation Telecommunications Big data 59

CSM Magazine

FEBRUARY 9, 2021

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Self service 59

Self service Marketing Automotive Transportation 59

Taylor Reach Group

MARCH 26, 2018

The Six Sigma White Belt Training Workshop was the HIGHEST rated program of the 2013 & 2014 Annual Conferences held in Scottsdale, AZ and Colorado Springs, CO. Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore. SOCAP Wisconsin Chapter – Six Sigma White Belt Training Workshop April 12, Madison, WI.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

CSM Magazine

JANUARY 12, 2021

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

CSM Magazine

AUGUST 5, 2020

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Government 52

Government Automotive Chatbots Self service 52

CSM Magazine

MAY 5, 2020

Established by EBI in 2014, Warwick-headquartered EBI.AI For more inspiration on how conversational AI can tactically manage peaks and troughs during adverse conditions and strategically support business continuity or to download the full Stena Line case study, visit www.ebi.ai. About the Author. Henry Jinman is Commercial Director of EBI.AI.

Transportation 52

Transportation Automotive Big data Interactive Voice Response 52

CSM Magazine

OCTOBER 6, 2020

New technology allows consumers to have a stronger connection with their favourite brands, therefore it is time to use AI to build trust through an effective data-driven strategy and greater transparency. Established in 2014, EBI.AI For more ideas and to learn from real-life success stories, visit www.ebi.ai. About the Author.

Automotive 52

Automotive Transportation Big data Healthcare 52

aircall

MARCH 19, 2021

With all the available customer data companies have at their disposal to enhance the performance of customer service, sales, and marketing efforts, a remarkable 73% of companies still do not use it effectively. And out of those who do practise data collection, only 12% analyze it. All Customer Data in One Phone.

Sales 62

Sales CRM Marketing Best practices 62

delighted

JANUARY 7, 2020

Fueled by big data, AI is reshaping how brands scale their businesses, improve product offerings, and connect with customers. Additionally, upwards of 40% of all data analytics projects will relate to an aspect of customer experience. Customer experience trend #4: Collect and use CX insights to drive business decisions.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

SmartKarrot

JANUARY 28, 2022

Founded in: 2014. It can store petabytes of data in a single blade, giving it mainframe capabilities. Since the corporation claims to provide system uptime and high availability, it is well suited to this type of storage for object storage and big data analytics applications. Founder/CEO: Amir Zilberstein.

SaaS 10

SaaS Enterprise Analytics Big data 10

Fonolo

NOVEMBER 17, 2020

In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Call Center Trends 2014. Forrester stated that companies would spend about $900 million on mobile processes in 2013 and expect this number to triple in 2014. Big Data is Getting Bigger.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Avaya

OCTOBER 25, 2017

Bank of China’s Data-driven Strategy. As part of its first-ever smart branch , debuted in 2014, the Bank of China offers a sales area where customers can learn about products and services through various mobile, social and digital channels. The provider is also working to more strategically leverage big data analytics.

Banking 58

Banking Telecommunications Big data Self service 58

Natalie Petouhof

MAY 25, 2016

After a home fire struck one of Stagg’s relatives in 2014, the co-founders realized the shortcomings of existing smoke detectors and set out to build the world’s safest and smartest smoke alarms. The company focused on improving the traditional smoke detector.

Customer centricity 45

Customer centricity Technology Customer Experience Big data 45