CCNG

OCTOBER 19, 2022

(Gartner, 2021) 8 in 10 consumers report that businesses are meeting or exceeding their expectations for service, compared to 67 percent in 2014. In fact, 40% say businesses have increased their focus and attention on service, a significant increase in just three years (up from 29% in 2014).

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

aircall

JANUARY 24, 2022

This percentage compares with only 67% in 2014. CRM – Use a cloud-based phone system, software solutions, and your CRM together so all call agents have access to the most current, real-time information. Productivity – Get desktop notifications, tag calls, and use click-to-dial to address calls quickly and personally. .

Call Center 126

Call Center Best practices call center software CRM 126

Fonolo

NOVEMBER 17, 2020

While 89% of contact centers measure the quality of voice, only 50% measure performance on digital channels, down from 61% last year. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Call Center Trends 2014. Social Media ?

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176