CSM Practice

FEBRUARY 24, 2020

Gross Revenue Retention (GRR) is the amount of revenue retained minus the revenue lost due to churn and downsell without considering the impact of cross-sells, upsells, or an increase in prices. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services.

Metrics 52

Metrics SaaS Customer retention Upselling 52

CSM Practice

FEBRUARY 24, 2020

Gross Revenue Retention (GRR) is the amount of revenue retained minus the revenue lost due to churn and downsell without considering the impact of cross-sells, upsells, or an increase in prices. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services.

Metrics 52

Metrics SaaS Customer retention Upselling 52

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Improving usage rates can lead to higher retention, expansion into additional features, lower churn, and easier upsells and cross-sells.

Metrics 52

Metrics Education Best practices Upselling 52

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Improving usage rates can lead to higher retention, expansion into additional features, lower churn, and easier upsells and cross-sells.

Metrics 52

Metrics Education Best practices Upselling 52

LiveChat

APRIL 13, 2018

As reported by Certona in 2014, such personalized service and messaging can lead to an astounding 50% increase in Average Order Value – whether directly or indirectly. Upselling and cross-selling. Now, while there are many ways to automate upselling and cross-selling offers on your ecommerce site (e.g.,

Upselling 51

Upselling Sales Analytics Personalization 51

CustomerSuccessBox

NOVEMBER 2, 2021

Christoph Janz, a SaaS enthusiast, and a Venture Capitalist had published a brilliant article way back in 2014. Help with analytics, Business Intelligence (BI), CRM, ERPs, Workflow management, etc. The relevant analytics will help your product and support teams resolve it. It was meant for SaaS companies. can be some examples.

SaaS 52

SaaS Customer retention Enterprise Accountability 52

CSM Practice

FEBRUARY 24, 2020

In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. Irit is known for her unique experience and expertise in launching customer success programs at scale based on best practices, automated playbooks, and client data analytics.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

Avaya

NOVEMBER 8, 2017

So strong, that the number of accounts at global financial institutions grew by 700 million between 2011 and 2014. Employees once known as tellers are now emerging as bank ambassadors, designed to guide customers rather than upsell. This may include focusing on data and analytics to identify areas that affect customers’ understanding.

Banking 40

Banking Multichannel Customer advocacy Upselling 40

Natalie Petouhof

AUGUST 6, 2015

million in revenue in 2014. ServiceSource’s solutions help companies manage the end-to-end customer revenue lifecycle, including onboarding and adoption, upsell and cross-sell, retention and renewals. It began as a managed services firm and evolved by adding a software platform. ServiceSource had $272.2 What Does ServiceSource Do?

Sales 45

Sales Management Advertising B2B 45

Comm100

FEBRUARY 6, 2018

Although Comm100 is primarily a customer service software, it also acts as a sales solution, helping contact centers convert leads and upsell products in real time, just as a salesperson might do in a brick-and-mortar store. In 2014 Cision charged $5,700 per year for a single license to access its media database.

CRM 48

CRM Enterprise SaaS Marketing 48