Talkdesk

APRIL 22, 2021

A Talkdesk customer since 2014, Aspiration has been disrupting the finance industry by “turning every transaction into positive action”. The platform enables anyone, even without contact center expertise, to deploy and train new agents, create interactive voice response (IVR), and support workforce management. .

Interactive Voice Response 75

Interactive Voice Response Accountability Finance APIs 75

Vonage

JANUARY 30, 2019

Nine out of the ten topics mentioned in our inaugural 2014 version have become mainstream. Open standards, cloud functionality, programmable micro services and APIs, combined with AI smarts, now offer the budding Lego builder entirely new possibilities. So, here’s hoping that form still runs true for this latest iteration.

Self service 91

Self service APIs Cloud contact Interactive Voice Response 91

CSM Magazine

DECEMBER 13, 2022

IVR Payments enable customers to make card payments 24×7 and has been configured to automatically reconcile with JT’s corporate accounting systems. IVR Payments. Approximately 40 agents in JT’s contact centre handle customer payment enquiries. Omni-channel solutions include: Agent Assisted Payments. E-Commerce payments.

Customer Experience 52

Customer Experience Finance Government Interactive Voice Response 52

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. His previous enterprise IT career was with Siemens, Germany, and Cap Gemini, UK.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

Babelforce

APRIL 2, 2020

EE, a British network operator, tried this in 2014. But your IVR is perfectly capable of moving a customer through a queue without keeping the customer on the line. This is something you can offer from a variety of self-help tools before IVR, like a chatbot or a simple online booking portal. All of them combined?

Contact Center 52

Contact Center Management Interactive Voice Response Telecommunications 52

Vistio

SEPTEMBER 20, 2021

So we spun off and started a company called Acclivity in 2014, and we were really focused on billion to 10 billion in revenue, multinational, and really with the folks on the contact center space, along with networking and we reunified communications. The other is application integrations. They’re both great products.

Contact Center 52

Contact Center Technology Finance Average Handle Time 52