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We can easily add more agents regardless if they’re working from home or elsewhere – all they need is a computer and internet connection.”. Columbia Sportswear has seen the following results since implementing inContact cloud solutions in early 2014: Talk time reduced by an average of 20 seconds.
Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. HomeAgents: Cloud and IP telephony developments have given rise to the virtual call center, and 41% of enterprise contact centers plan on employing work-at-homeagents in the near future. Jenine Kent.
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