Top 10 Technological Contact Center Trends
Insite Managed Solutions
MAY 23, 2013
Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. A recent survey, sponsored by Avaya, shows that 80% of customer service organizations identify customer experience as one of their top two goals. Improving Workforce Management to Optimize Service Levels.
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