Top 10 Technological Contact Center Trends
Insite Managed Solutions
MAY 23, 2013
Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Home Agents: Cloud and IP telephony developments have given rise to the virtual call center, and 41% of enterprise contact centers plan on employing work-at-home agents in the near future. Jenine Kent.
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