2014 Average Handle Time Big data 
CSM Magazine
JANUARY 12, 2021
Or are they purely operational, seeking to improve efficiency such as reduced average handling time (AHT), time to answer or to reduce call volumes in general? Established in 2014, EBI.AI Are your goals financial in nature, involving cost savings or revenue targets? About the Author.
Fonolo
NOVEMBER 17, 2020
As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. Improving Average Handle Time (AHT). Call Center Trends 2014. Big Data is Getting Bigger.
Expert insights. Personalized for you.
52 
Let's personalize your content