2014, Benchmark and Call flow - Customer Contact Central

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2014

Benchmark

Call flow

Moving to the cloud – Call centre tech migrations

Spearline

JANUARY 6, 2022

Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9% Our tests emulate every aspect of a call flow from connectivity to audio quality and DTMF functionality.

Call flow

Call flow Contact Center Benchmark contact center solutions

Moving to the cloud - Call centre tech migrations part 1

Spearline

JANUARY 20, 2019

Inbound voice continues to be the primary customer contact channel and has actually seen an increase since 2014. While the use of inbound voice has increased from 50% in 2014 to 59.5% Our tests emulate every aspect of a call flow from connectivity to audio quality and DTMF functionality. Inbound voice reigns.

Cloud contact

Cloud contact Call flow Benchmark Surveys

Moving to the cloud – Call centre tech migrations

Moving to the cloud - Call centre tech migrations part 1

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