Eptica

NOVEMBER 1, 2017

That’s one of the main conclusions of the 2017 Eptica Multichannel Customer Conversation Study. Chat is now a mainstream channel 65% of consumers are happier using chat now than five years ago , a fact mirrored by nearly half (49%) of companies advertising chat facility on their website (up from just 13% in 2014).

Customer Experience 49

Customer Experience Multichannel Benchmark Advertising 49

COPC

OCTOBER 10, 2017

Hot off the presses, the 2017 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series, titled The Consumer’s Voice: Opinions, Perceptions and Expectations , was recently released during the Execs In The Know Customer Response Summit, Chicago, on September 19-21. This series is developed in partnership between COPC Inc.

Multichannel 40

Multichannel Surveys Benchmark Customer Care 40

Comm100

FEBRUARY 6, 2018

Hubspot opens marketing up well beyond email, creating a multichannel marketing experience for its users. In 2014 Cision charged $5,700 per year for a single license to access its media database. This multichannel ecommerce platform allows businesses to optimize sales channels across mobile, social, and in-store. Shopify Plus.

CRM 48

CRM Enterprise SaaS Marketing 48

Comm100

FEBRUARY 16, 2018

As Zuckerberg explained back in 2014, “Messaging is one of the few things that people do more than social networking.” Shep Hyken confesses that he’s tired of the words multichannel and omnichannel support – and he’s not alone. Free Download] Live Chat Benchmark Report 2018. Check out our annual benchmark report.

Customer Service 43

Customer Service Chatbots Journey mapping Multichannel 43