2014 Benchmark Sales 
Spearline
JANUARY 6, 2022
Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9% Projections suggest that sales reach $10.5 billion by 2027. Why move to the cloud?
aircall
JUNE 28, 2022
If we look at the famous Bessemer benchmark “From $1M to $100M” ; it took us exactly six years from $1M ARR to $100M like Wix, Zapier and a few others did! . 2014: The MVP. In 2014, we had an MVP: an easy-to-use phone system to get numbers all over the world and share calls across a team with collaborative features. The Takeoff.
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Customer Guru
MARCH 7, 2018
” Carla Haines – Director of Sales Support Operations, Customer Experience, and Marketing, Colt Data Centre Services. Starting her career as a Personal Assistant at Colt, she made her way to becoming Director of Sales Support Operations, Customer Experience, and Marketing. Carla has one of the most prolific growth stories.
Avaya
OCTOBER 10, 2016
The tech industry (software and hardware) typically falls well below that mark, with average scores in the 20s, which have been dropping over the past few years (Temkin Group, 2014 NPS rankings). We then established metrics we could track internally and determined industry or world-class benchmarks. Raising an NPS isn’t easy.
Comm100
FEBRUARY 19, 2014
Stats from eDigital Customer Service Benchmark where 2,000 consumers were surveyed regarding their experiences with various customer service channels indicate web chat has the highest satisfaction rating. In the old days, it was common for sales personnel to greet prospective customers visiting a storefront with “How may I help you today?”
CX Journey
AUGUST 16, 2017
Of course, they want to see their own hard numbers, but absent those, we can tell the story of the benefits of customer experience through some benchmark data, through examples of successes that others have achieved by doing what you should/could be doing. If you make a sale, you can make a living. The returns are real. Jim Rohn.
Influitive
MAY 15, 2015
According to The Community Roundtable’s 2014 State of Community Management , there are two things the best-in-class communities have in common: 85 percent can measure their community’s value, and 76 percent have clear resourced roadmaps, which outline the financial and staffing resources needed reach their community goals.
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