Win the Customer

MARCH 31, 2016

million as compensation for a 2014 consumer data breach that affected over 50 million cardholders, including $13 million in reimbursement and $6.5 data breaches in 2014, of which 263 involved organizations in the business sector, according to the Identity Theft Resource Center. Home Depot has agreed to pay $19.5

Best practices 69

Best practices industry standards Technology Surveys 69

Mindtouch

JULY 19, 2017

Google announced that they would be slightly favoring HTTPS web traffic back in 2014, but as HTTPS becomes more of an industry standard, it seems that Google is feeling comfortable to more openly favor it over the unsecured HTTP. They’re projecting that number to jump to nearly three out of every four sites by the end of 2017.

industry standards 54

industry standards Best practices Engineering 54

Talkdesk

MAY 14, 2019

The traditional call center industry standard service level is 80/20, or 80% of calls answered within 20 seconds, but there are a few reasons why this might not always be an optimal number. AWT can be measured globally across the contact center, by ring group, agent or phone number.

Wait times 61

Wait times Call Center Abandon rate Average Handle Time 61

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. This is a joint blog with AWS and Philips. These reports document the versioning of datasets, models, and code.

Healthcare 126

Healthcare Government Engineering APIs 126

COPC

SEPTEMBER 5, 2019

the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. “… the technology revolution (e.g., Ding Yi (Allen), Director of Customer Service.

Enterprise 40

Enterprise industry standards Big data Interactive Voice Response 40

COPC

SEPTEMBER 4, 2019

the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. “… the technology revolution (e.g., Ding Yi (Allen), Director of Customer Service.

Enterprise 40

Enterprise industry standards Big data Interactive Voice Response 40

COPC

SEPTEMBER 3, 2019

re-establishment of industry standards.”. is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. “… the technology revolution (e.g.,

industry standards 40

industry standards Enterprise Technology Self service 40