CSM Practice

FEBRUARY 24, 2020

Out of the myriads of customer data that can be measured, in this blog, I will emphasize the most important customer success metrics you need to focus on based on best practices. Investors use ARPA to evaluate and compare company performance and identify which SaaS solutions generate low or high income.

Metrics 52

Metrics SaaS Customer retention Upselling 52

Amity

APRIL 24, 2017

Since 2014, Loopio has been helping hundreds of companies win more business by supercharging their response process for RFPs, RFIs, and Security Questionnaires. Along with my two Co-founders, we created Loopio in January of 2014. The one metric that all SaaS companies look at is churn, and we look at that religiously.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

CSM Practice

FEBRUARY 24, 2020

Due to the wide variation in SaaS solutions nowadays, each business has to determine which user actions counts as valid “activities.” In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Metrics 52

Metrics Education Upselling SaaS 52

CSM Practice

FEBRUARY 12, 2020

As SaaS businesses gain traction and customers begin to adopt their solution at scale, the next step is to drive customer expansion. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Upselling 52

Upselling Customer centricity Sales Accountability 52

LiveChat

JANUARY 3, 2019

In 2014, when Olga and I were hired as LiveChat content writers, LiveChat blog was gaining 100k unique views yearly. Shopify customer service – best practices to implement in your business. He also shares some good live chat practices, so even the live chat beginners can squeeze the most of it.

Chatbots 59

Chatbots B2B SaaS B2C 59

CSM Practice

FEBRUARY 24, 2020

Due to the wide variation in SaaS solutions nowadays, each business has to determine which user actions counts as valid “activities.” In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Metrics 52

Metrics Education Best practices Upselling 52

CSM Practice

FEBRUARY 24, 2020

Due to the wide variation in SaaS solutions nowadays, each business has to determine which user actions counts as valid “activities.” In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Metrics 52

Metrics Education Best practices Upselling 52

Amity

MAY 15, 2017

Customer Success seems to be the new “it” job in SaaS. This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. And I found some interesting software companies that did this sort of thing.

Sales 71

Sales Consulting Consulting SaaS 71

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Practice

FEBRUARY 24, 2020

Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

CSM Practice

FEBRUARY 24, 2020

Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

CustomerSuccessBox

NOVEMBER 2, 2021

Christoph Janz, a SaaS enthusiast, and a Venture Capitalist had published a brilliant article way back in 2014. It was meant for SaaS companies. Most of the biggest SaaS businesses grow by selling expensive subscriptions to large enterprises ” Christoph Janz. Final thoughts on retaining your target SaaS animals.

SaaS 52

SaaS Customer retention Enterprise Accountability 52

Squelch

JUNE 18, 2019

These include other solutions that your on-premise, SaaS, hardware, or service offerings can deliver to the clients. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Benchmark 53

Benchmark SaaS Accountability Best practices 53

CSM Practice

FEBRUARY 24, 2020

The definition of an “active” user varies for different SaaS companies and solutions, but the goal of every company is to increase the usage frequency baseline. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services.

Metrics 52

Metrics Accountability Surveys SaaS 52

CSM Practice

FEBRUARY 24, 2020

The definition of an “active” user varies for different SaaS companies and solutions, but the goal of every company is to increase the usage frequency baseline. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services.

Metrics 52

Metrics Accountability Surveys SaaS 52

CSM Practice

FEBRUARY 20, 2020

To make the shift from reactive to proactive, SaaS companies need to evaluate their data to discover actionable insights into the customer base. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. 3 New Customer Onboarding Best Practices: [link].

Customer centricity 52

Customer centricity Analytics Metrics Accountability 52

aircall

MARCH 19, 2021

It produces a customer database that is accessible by other SaaS software and systems that your company uses. Best Practices of Customer Data Management. Here are eight best practices that you can follow to maintain data privacy (and comply with laws like GDPR) while tracking customer behaviors: 1.

Sales 62

Sales CRM Marketing Best practices 62

Natalie Petouhof

SEPTEMBER 1, 2015

Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. 1] See “The State of Customer Success Management 2015” by Natalie Petouhoff, Constellation Research, December 22, 2014.

Sales 40

Sales Management Advertising Analytics 40

Vistio

SEPTEMBER 20, 2021

So we spun off and started a company called Acclivity in 2014, and we were really focused on billion to 10 billion in revenue, multinational, and really with the folks on the contact center space, along with networking and we reunified communications. Intercom’s a kind of chat and messaging tool often for SaaS companies.

Contact Center 52

Contact Center Technology Finance Average Handle Time 52

Comm100

NOVEMBER 23, 2020

Great for: Early-stage SaaS startups and small subscription-based businesses in need of a multi-functional email ticketing software. Outseta checks different boxes than other help desk providers by including tools specifically targeted at early-stage SaaS startups, such as billing and authentication. 4.0 / 5 (Capterra).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

SmartKarrot

JULY 27, 2020

What is the one thing that SaaS businesses have in common? The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. Yes, you got it. Customer success!

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10

CrazyCall

SEPTEMBER 4, 2018

Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. Noah Kagan’s twitter account is constantly fueled with growth hacks, sales & marketing news and best practices to help you grow your business. Coach to SaaS founders, Chief instigator at DanMartell.com. And they did.

Sales 129

Sales SaaS CRM B2B 129