Customer Interactions

JULY 7, 2015

In honor of the New Year, many of our selections include lessons learned in 2013, and action plans for 2014. The topics range from customer experience trends, to Big Data myths, and more. Our team collected some insightful articles on CX. There’s a lot of great info to pick up on from these great reads, have a look!

Big data 28

Big data Customer Experience 28

ProProfs Blog

JANUARY 30, 2020

Consumers’ trust in retailers and manufacturers has declined by more than half since 2014. 62% of retailers report that the use of information (including big data) and analytics is creating a competitive advantage for their organizations. Source: Deloitte ) Tweet this. Source: Microsoft ) Tweet this.

B2B 204

B2B Banking Employee engagement Personalization 204

Customer Interactions

JULY 7, 2015

Two forces – big data and the proliferation of digital marketing channels – are transforming the role of the CMO. Big data, especially combined with mobile devices, means that you can make personalized offers to customers at the right place and the right time. That is the theme of this week’s CMO Perspectives.

Big data 28

Big data Marketing Personalization 28

Customer Interactions

JULY 7, 2015

Two forces – big data and the proliferation of digital marketing channels – are transforming the role of the CMO. Big data, especially combined with mobile devices, means that you can make personalized offers to customers at the right place and the right time. That is the theme of this week’s CMO Perspectives.

Big data 28

Big data Marketing Personalization 28

Customer Interactions

JULY 7, 2015

This week’s edition of CMO Perspectives focuses on how using big data can personalize the customer experience. For instance, some companies hoard data in silos instead of sharing it across the company. Other companies realize the importance of implementing a big data program, but these programs have yet to get off the ground.

Big data 28

Big data Personalization Customer Experience 28

Customer Interactions

JULY 7, 2015

Sales of big-data-related products and services grew to more than $18 billion in 2013. That’s because, done correctly, personalization through big data is a huge potential bonus to retailers and other businesses. When you know your customer enough to appeal to their sense of identity, you make them feel special.

Big data 28

Big data Personalization Sales 28

CSM Magazine

DECEMBER 1, 2020

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Automotive 69

Automotive Transportation Big data Interactive Voice Response 69

Customer Interactions

JULY 7, 2015

Traditional outbound marketing concepts are old hat, according to the authors, and are rapidly being replaced by enormous receptivity achieved through the precision tools of big data and analytics. Let us know your thoughts by commenting below, or reach out to us on Twitter: @NICE_Enterprise.

Customer centricity 28

Customer centricity Big data Analytics Marketing 28

AWS Machine Learning

JUNE 3, 2024

He helps customers implement big data, machine learning, analytics solutions, and generative AI implementations. He helps customers implement big data analytics solutions and generative AI implementations. Outside of work, he enjoys spending time with family, reading, running, and playing golf.

Surveys 127

Surveys Metrics Engineering Analytics 127

Customer Interactions

JULY 7, 2015

This edition of CMO Perspectives is all about harnessing data from multiple sources and channels, particularly social media. There is a wealth of big data that can be obtained from sources like Facebook that no CMO can afford to ignore.

Big data 28

Big data 28

Customer Interactions

JULY 7, 2015

Our team put a lot of care into selecting these articles for the information, and engaging style, with a particular focus on customer analytics and big data insights. This fantastic collection of articles will surely come in handy for CMOs across all industries, as key champions of customer experience.

Big data 28

Big data Analytics Customer Experience 28

Customer Interactions

JULY 7, 2015

Topics covered include emotional analysis using big data, the power of eye contact, and our unconscious response to corporate social responsibility. What’s left is the customer experience, specifically a customer’s emotional response to your brand. This week’s CMO Perspectives is all about the emotional aspect of satisfying customers.

Big data 28

Big data Customer Experience 28

Customer Interactions

JULY 7, 2015

In fact, 92 percent of companies are suffering big data paralysis, failing to get their project off the ground or avoiding big data altogether. You’d be surprised how many businesses talk the talk but fail to walk the walk.

Big data 28

Big data CRM 28

Customer Interactions

JULY 7, 2015

Substance – in the form of big data – can help you personalize your customer’s experience. This week’s CX Buzz addresses these two sides of the customer experience – big data and human judgment and how best to integrate both.

Big data 28

Big data Personalization Customer Experience 28

Customer Interactions

JULY 7, 2015

Robots, big data and speech analytics. The gap between best practices and what is happening on the ground is only growing, as companies that deploy tools like big data and speech analytics are pulling ahead of the competition. The future of customer service is here. There is much food for thought in this week's CX Buzz.

Big data 28

Big data Best practices Analytics Technology 28

AWS Machine Learning

OCTOBER 6, 2023

Next, we recommend “Interstellar” (2014), a thought-provoking and visually stunning film that delves into the mysteries of time and space. He is deeply passionate about applying ML/DL and big data techniques to solve real-world problems. Outside of his professional life, he enjoys music, reading, and traveling.

Personalization 141

Personalization Engineering Construction Transportation 141

Customer Interactions

JULY 7, 2015

Topics covered include multimodal customer service, Big Data marketing, and workforce management. This week’s edition of CX Buzz contains a unique mix of interesting content that will surely come in handy for CX professionals of all levels. Don’t forget to share the knowledge with other CX professionals!

Big data 28

Big data Marketing Management Customer Service 28

Customer Interactions

JULY 7, 2015

For this week’s edition of CX Buzz, our team addresses how to use data and big data correctly to maximize the customer experience. We are certain you will find a lot of use out of the facts, stats, and insights provided in this collection. And don’t forget to share the knowledge with other CX professionals!

Big data 28

Big data Customer Experience 28

Customer Interactions

JULY 7, 2015

In this week’s edition of CX Buzz, we gathered articles covering everything from the customer experience, to Big Data, to ROI. The variety will surely capture the interest and curiosity of CX Professionals. Have a look, and let us know what you think of these insightful and informative pieces.

Big data 28

Big data Customer Experience 28

Customer Interactions

JULY 7, 2015

These articles cover topics ranging from the value of Big Data, to taking CX beyond the contact center, to foolish mistakes being made by contact centers. Our team gathered a fantastic mix of informative articles for this week’s edition of CX Buzz.

Big data 28

Big data Contact Center 28

Customer Interactions

JULY 7, 2015

The mix of articles in this batch cover topics ranging from CRM data trends, to Big Data results, to the relation between the customer lifetime value and customer experience management. We put a great deal of care into assembling this week’s edition of CX Buzz.

Big data 28

Big data CRM Customer Experience Management 28

Customer Interactions

JULY 7, 2015

Not to mention taking advantage of big data to personalize the customer experience to the max. Omnichannel is the new buzzword, and those companies that know how to provide a seamless experience online, on mobile, in store as well as through their contact centers will come out ahead.

Big data 28

Big data Contact Center Personalization Customer Experience 28

Customer Interactions

JULY 7, 2015

We also know that analytics and big data are a crucial component of delivering personalized customer service. In this week's CX Buzz, we get down to brass tacks. By now, we all know that customer service is a prerequisite for the success of any business. So now what? How do we implement these insights?

Big data 28

Big data Best practices Analytics Personalization 28

Customer Interactions

JULY 7, 2015

Similarly, when it comes to tracking customers, big data is both an opportunity and a threat. But are they measuring the right things? Perhaps they are undermining their employees by failing to communicate or have shoddy management processes? Do it right, and you will win customers’ loyalty without stoking privacy fears.

Big data 28

Big data Contact Center Metrics Management 28

Natalie Petouhof

AUGUST 9, 2015

1] See “The State of Customer Success Management 2015” by Natalie Petouhoff, Constellation Research, December 22, 2014. Four Areas Needed to Master Customer Success Management. [1] Companies who believe in customer experience build CSM organizations. Not all CSM organizations are created equally.

Sales 61

Sales Management Analytics Marketing 61

Kayako

MAY 11, 2017

Companies that utilize big data and customer analytics see 14% more customer retention than companies that do not, according to a 2014 report by Aberdeen Group. Predictive analytics looks at the actions both you and your past customers have taken at different stages of the customer journey.

Analytics 99

Analytics Entertainment Customer retention Surveys 99

CSM Magazine

JUNE 17, 2020

Established by EBI in 2014, University of Warwick Science Park headquartered EBI.AI Coop is ranked as Sweden’s most sustainable grocery chain and has the highest percentage of organic sales in the grocery retail industry. For more information, visit www.coop.se. About EBI.AI.

Automotive 52

Automotive Transportation Big data Chatbots 52

CSM Magazine

MARCH 9, 2021

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Automotive 59

Automotive Government Transportation Big data 59

CSM Magazine

JULY 16, 2020

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI Assistants, that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Automotive 59

Automotive Transportation Upselling Enterprise 59

Natalie Petouhof

FEBRUARY 11, 2016

What was key was the registration data that led to Viant launching its Advertising Cloud in 2014, which contains an “identity-management platform.” It means marketers know they are serving ads to the actual consumer they want to be targeting, rather than making probabilistic bets based on browsing behavior.

Advertising 65

Advertising Entertainment Sales Analytics 65

Natalie Petouhof

SEPTEMBER 12, 2017

Customer relationship management software has emerged as one of the most crucial tools for doing business successfully today, and the power of big data predictive analytics is making CRM more powerful than ever. billion in 2014, is expanding at a compound annual growth rate of 12.83 percent, on track to be worth $7.65

CRM 40

CRM Analytics Big data Sales 40

CSM Magazine

FEBRUARY 9, 2021

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Self service 59

Self service Marketing Automotive Transportation 59

Avaya

OCTOBER 25, 2017

Bank of China’s Data-driven Strategy. As part of its first-ever smart branch , debuted in 2014, the Bank of China offers a sales area where customers can learn about products and services through various mobile, social and digital channels. The provider is also working to more strategically leverage big data analytics.

Banking 58

Banking Telecommunications Big data Self service 58

C Space

JULY 23, 2021

I feel very much like the Man Repeller ethos isn’t about fashion,” its founder Medine Cohen told New York Magazine in a 2014 profile. At the same time as the wildly successful fashion empire “Man Repeller” was gaining traction with affluent metropolitan women, Victoria’s Secret was slowly losing touch. “I

Big data 52

Big data Surveys Marketing Customer Experience 52

CSM Magazine

JANUARY 12, 2021

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

CSM Magazine

AUGUST 5, 2020

Established in 2014, EBI.AI Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Government 52

Government Automotive Chatbots Self service 52

CSM Magazine

MAY 5, 2020

Established by EBI in 2014, Warwick-headquartered EBI.AI For more inspiration on how conversational AI can tactically manage peaks and troughs during adverse conditions and strategically support business continuity or to download the full Stena Line case study, visit www.ebi.ai. About the Author. Henry Jinman is Commercial Director of EBI.AI.

Transportation 52

Transportation Automotive Big data Interactive Voice Response 52