CX Journey
JULY 10, 2014
It appeared on their blog on March 17, 2014. What is big data? Big data" has been defined in many different ways and seems to most often refer to the sheer volume of data, but for the purpose of this article, I''m going to refer to the data sources. Geoffrey Moore.
Beyond Philosophy
SEPTEMBER 28, 2016
Not because their user numbers in July were reported to have dropped 30% since the same time in 2014. If you enjoyed this post you will also find these interesting: Big Data’s Big Problem. Yahoo’s data breach appeared first on. Not even because Verizon is buying them for $4.8 billion, either ( maybe ).
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CX Journey
DECEMBER 30, 2014
Did you stick with all of your CX resolutions for 2014? As we wrap up 2014 and say "Cheers" to another year, I thought it would be fun to take a look back on the year. Transforming the Customer Experience with Big Data You''ve got customer data. Did you add any new ones mid-year? Lots of it. What do you do with it?
Customer Interactions
JANUARY 30, 2014
Security technology is moving into the spotlight in 2014, and this goes well beyond its capabilities in the control room. In 2014 I believe we’ll begin to witness the next wave of PSIM adoption, especially within higher education and banking organizations. Big Data and physical security – where hype meets reality.
Up Your Service
MAY 21, 2015
The irony of this period of Big Data is that many organizations are becoming even more disconnected from their customers. Much of Big Data is about customer behavior: what they bought, how they bought, what devices they used, how many pages they looked at, etc. The big thing missing in Big Data is empathy.
Customer Interactions
JULY 7, 2015
In honor of the New Year, many of our selections include lessons learned in 2013, and action plans for 2014. The topics range from customer experience trends, to Big Data myths, and more. Our team collected some insightful articles on CX. There’s a lot of great info to pick up on from these great reads, have a look!
Customer Interactions
JULY 7, 2015
Two forces – big data and the proliferation of digital marketing channels – are transforming the role of the CMO. Big data, especially combined with mobile devices, means that you can make personalized offers to customers at the right place and the right time. That is the theme of this week’s CMO Perspectives.
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