CSM Magazine

AUGUST 5, 2020

In fact, by implementing the latest self-service options such as chatbots and AI assistants, local governments can expect to see deflection rates between 30% and 70%. They are fast and accurate – thanks to AI’s power to capture, sift through and analyse practically unlimited amounts of data. Established in 2014, EBI.AI

Government 52

Government Automotive Chatbots Transportation 52

CSM Magazine

JUNE 17, 2020

Amer Mohammed, Chief Digital Officer at Coop Sweden concluded: “Cooper is so much more than a simple Chatbot. Established by EBI in 2014, University of Warwick Science Park headquartered EBI.AI This means that ultimately, the virtual assistant will be available on web, mobile app, messaging services, telephone and smart speakers.

Automotive 52

Automotive Transportation Big data Chatbots 52

AWS Machine Learning

OCTOBER 6, 2023

The applications also extend into retail, where they can enhance customer experiences through dynamic chatbots and AI assistants, and into digital marketing, where they can organize customer feedback and recommend products based on descriptions and purchase behaviors.

Personalization 128

Personalization Engineering Construction Transportation 128

CSM Magazine

JANUARY 12, 2021

Select the right data – AI tools such as bots, chatbots and digital assistants are only as good as the data used to train them. Next, focus on collecting representative data samples. AI-driven solutions such as chatbots and digital assistants empower agents to provide a faster and more accurate service to customers.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

delighted

JANUARY 7, 2020

Fueled by big data, AI is reshaping how brands scale their businesses, improve product offerings, and connect with customers. Additionally, upwards of 40% of all data analytics projects will relate to an aspect of customer experience. Voice recognition AI tools : Technology that uses machine learning to process natural language.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

Fonolo

NOVEMBER 17, 2020

Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. Call Center Trends 2014. Big Data is Getting Bigger.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

JivoChat

APRIL 25, 2021

trillion in 2014. Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement. Chatbots will take on more of a sales function. Over 60% of shoppers say they prefer self-serve tools — including chatbots — to answer simple questions.

Chatbots 52

Chatbots B2B B2C Sales 52