CSM Magazine

MARCH 9, 2021

can also integrate with software systems and cloud services local councils already use, so they don’t have to change any of this unless they want to. EBI.AI’s technology means residents can receive rapid responses to their questions at any time of the day or night,” said Customer Services at Coventry City Council.

Automotive 59

Automotive Government Transportation Big data 59

Customer Interactions

JULY 7, 2015

Robots, big data and speech analytics. The future of customer service is here. In this age of turbocharged technological tools, what are you doing to improve customer experience? There is much food for thought in this week's CX Buzz.

Big data 28

Big data Best practices Analytics Technology 28

Customer Interactions

JULY 7, 2015

By now, we all know that customer service is a prerequisite for the success of any business. We also know that analytics and big data are a crucial component of delivering personalized customer service. So now what? How do we implement these insights?

Big data 28

Big data Best practices Analytics Personalization 28

Taylor Reach Group

MARCH 26, 2018

This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience. Customer Contact East: a Frost and Sullivan Executive Exchange April 8 – 11, Marco Island, FL. You’ll leave with answered to your top questions.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Customer Interactions

JULY 7, 2015

Topics covered include multimodal customer service, Big Data marketing, and workforce management. This week’s edition of CX Buzz contains a unique mix of interesting content that will surely come in handy for CX professionals of all levels. Don’t forget to share the knowledge with other CX professionals!

Big data 28

Big data Marketing Management Customer Service 28

CSM Magazine

FEBRUARY 9, 2021

Property companies will continue to focus on customer service as a differentiator. . takes a look at how to improve customer experience (CX) using conversational Artificial Intelligence (AI) and virtual assistants. . Established in 2014, EBI.AI Abbie Heslop at EBI.AI Abbie Heslop is a Commercial AI Analyst at EBI.AI.

Self service 59

Self service Marketing Automotive Transportation 59

Customer Interactions

JULY 7, 2015

In this week’s CX Buzz, we discuss the ever-changing customer service environment and what you need to do to remain competitive. Not to mention taking advantage of big data to personalize the customer experience to the max.

Big data 28

Big data Contact Center Personalization Customer Experience 28

CSM Magazine

AUGUST 5, 2020

Here are 7 reasons why the latest conversational AI solutions can help innovate customer service functions in local government: 1. Once trained to respond to statements such as “my bin hasn’t been collected” they can then pull answers from a response store to smoothly and accurately provide fast customer service to similar statements.

Government 52

Government Automotive Chatbots Self service 52

CSM Magazine

JANUARY 12, 2021

Customer service leaders and chief information officers (CIOs) are often asked what are they doing about artificial intelligence and automation. Consider using AI technology in tandem with live agents to deal with demand while still offering a personalised customer service when required. Established in 2014, EBI.AI

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

CSM Magazine

JUNE 17, 2020

Established by EBI in 2014, University of Warwick Science Park headquartered EBI.AI is among the most advanced UK labs to explore the mind-boggling potential of Artificial Intelligence for customer communication. For more information, visit www.coop.se. About EBI.AI.

Automotive 52

Automotive Transportation Big data Chatbots 52

CSM Magazine

OCTOBER 6, 2020

To benefit from the delicate balance between AI and consumer trust it is necessary to create an effective data-driven strategy followed by a plan to use the latest conversational AI solutions for customer service. Follow this 3 step formula to ensure the right data and customer service offering to boost customer confidence: 1.

Automotive 52

Automotive Transportation Healthcare Big data 52

CSM Magazine

MAY 5, 2020

Established by EBI in 2014, Warwick-headquartered EBI.AI is among the most advanced UK labs to explore the mind-boggling potential of Artificial Intelligence for customer communication. About the Author. Henry Jinman is Commercial Director of EBI.AI.

Transportation 52

Transportation Automotive Big data Interactive Voice Response 52

aircall

MARCH 19, 2021

Customer service information: Communication dates, query details, CSAT scores, etc. Qualitative Data. Qualitative data goes one step further, helping you understand the personality of your customers and the why behind every action, interaction, and reaction. Prioritize Security and Protection.

Sales 62

Sales CRM Marketing Best practices 62

COPC

SEPTEMBER 5, 2019

Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. “… the technology revolution (e.g.,

Enterprise 40

Enterprise industry standards Big data Interactive Voice Response 40

COPC

SEPTEMBER 4, 2019

Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. “… the technology revolution (e.g.,

Enterprise 40

Enterprise industry standards Big data Interactive Voice Response 40

COPC

SEPTEMBER 3, 2019

Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. “… the technology revolution (e.g., re-establishment of industry standards.”.

industry standards 40

industry standards Enterprise Technology Self service 40

Fonolo

NOVEMBER 17, 2020

That includes our experience as customers. Modern consumers are no longer willing to accept poor customer service. More than 80% of customers now say the experience a company provides is as important as its products. . More than two-thirds of service providers will move their contact centers to the cloud in 2020.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. As Zuckerberg explained back in 2014, “Messaging is one of the few things that people do more than social networking.” Introduction.

Customer Service 49

Customer Service Chatbots Journey mapping Multichannel 49

CSM Magazine

FEBRUARY 27, 2020

The truth is AI is totally revolutionising our approach to data through its amazing ability to capture, process and analyse masses of unstructured data across the business. Now is the time to consider what AI can do for customer service in your organisation but stop before leaping in. Put data at the heart of AI design.

Automotive 59

Automotive Transportation Telecommunications Big data 59