CSM Magazine

DECEMBER 1, 2020

Remove barriers between man and machine – AI technology has broken down traditional barriers by combining the best of technology and live agents to increase efficiencies while using real customer interactions to elicit emotionally intelligent, human responses. Established in 2014, EBI.AI About the Author.

Automotive 69

Automotive Transportation Big data Interactive Voice Response 69

CSM Magazine

MAY 5, 2020

AI technology has broken down the traditional barriers between man and machine, combining the best of both to increase efficiencies while using real customer interactions to elicit emotionally intelligent, human responses. Established by EBI in 2014, Warwick-headquartered EBI.AI About the Author.

Transportation 52

Transportation Automotive Big data Interactive Voice Response 52

COPC

SEPTEMBER 5, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. We definitely wanted to avoid this.

Enterprise 40

Enterprise industry standards Big data Interactive Voice Response 40

COPC

SEPTEMBER 4, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. We definitely wanted to avoid this.

Enterprise 40

Enterprise industry standards Big data Interactive Voice Response 40

COPC

SEPTEMBER 3, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. We definitely wanted to avoid this.

industry standards 40

industry standards Enterprise Technology Self service 40

Fonolo

NOVEMBER 17, 2020

Call Center Trends 2014. In 2014 it was crucial to measure and understand the metrics that matter most, including; First Call Resolution (FCR), Abandonment Rates , Average Handle Time (AHT), Average Speed to Answer (ASA), and Cost-per-Call. Big Data is Getting Bigger. Improving Average Handle Time (AHT).

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176