Customer Interactions

JULY 7, 2015

Sales of big-data-related products and services grew to more than $18 billion in 2013. That’s because, done correctly, personalization through big data is a huge potential bonus to retailers and other businesses. When you know your customer enough to appeal to their sense of identity, you make them feel special.

Big data 28

Big data Sales Personalization 28

Kayako

MAY 11, 2017

Companies that utilize big data and customer analytics see 14% more customer retention than companies that do not, according to a 2014 report by Aberdeen Group. But even after you’ve made the sale and rendered your services, you still have to work to ensure your new customer remains loyal.

Analytics 99

Analytics Entertainment Customer retention Surveys 99

Natalie Petouhof

SEPTEMBER 12, 2017

Customer relationship management software has emerged as one of the most crucial tools for doing business successfully today, and the power of big data predictive analytics is making CRM more powerful than ever. billion in 2014, is expanding at a compound annual growth rate of 12.83 percent, on track to be worth $7.65

CRM 40

CRM Analytics Big data Sales 40

Natalie Petouhof

FEBRUARY 11, 2016

What was key was the registration data that led to Viant launching its Advertising Cloud in 2014, which contains an “identity-management platform.” It means marketers know they are serving ads to the actual consumer they want to be targeting, rather than making probabilistic bets based on browsing behavior.

Advertising 65

Advertising Entertainment Sales Analytics 65

CSM Magazine

JUNE 17, 2020

Coop is ranked as Sweden’s most sustainable grocery chain and has the highest percentage of organic sales in the grocery retail industry. Established by EBI in 2014, University of Warwick Science Park headquartered EBI.AI For more information, visit www.coop.se. About EBI.AI.

Automotive 52

Automotive Transportation Big data Chatbots 52

CSM Magazine

JULY 16, 2020

Data-driven AI solutions also make formidable weapons against the common problems facing insurance managers such as highlighting fraudulent claims and mitigating claims leakage. . Established in 2014, EBI.AI Here are 3 ways AI can help the insurance industry in key areas: 1. About the Author.

Automotive 59

Automotive Transportation Upselling Enterprise 59

Taylor Reach Group

MARCH 26, 2018

The big one. If you work in any post-sales or customer-facing role you simply can’t afford to miss the definitive global networking and learning conference. It's an opportunity to unite with thousands of other Marketing, Service, Sales, and Commerce professionals, sharing your challenges and victories while learning from your peers.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Avaya

OCTOBER 25, 2017

For example, using HD video conferencing and screen sharing, customers can remotely complete the full, end-to-end sales application process with on-site specialists. Bank of China’s Data-driven Strategy. The provider is also working to more strategically leverage big data analytics.

Banking 58

Banking Telecommunications Big data Self service 58

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? 1 The Customer Culture Imperative , Dr. Linden Brown and Chris Brown, 2014. 3 Ultimate Factors of Business Performance Lynn Hunsaker.

Benchmark 69

Benchmark Customer centricity Big data Marketing 69

CSM Magazine

FEBRUARY 9, 2021

Create genuine sales and lettings leads for agents – pent up demand for property means higher customer expectations and greater competition among agents and landlords. AI is able to sift through and analyse unlimited amounts of data to provide real value to estate agents and landlords looking to stand out from the crowd.

Self service 59

Self service Marketing Automotive Transportation 59

Natalie Petouhof

JULY 16, 2015

What it Means for Microsoft Dynamics CRM, FieldOne and the Parature Solution Offering for Companies : Microsoft Dynamics CRM provides customers with extensive customer service capabilities, including chat, knowledge management and self-service functionality which came from the acquisition of Parature in January of 2014.

Analytics 63

Analytics Customer Service CRM Self service 63

Natalie Petouhof

MAY 25, 2016

He teamed up with Chad White, Halo’s other co-founder and chief sales officer, to create a safer way to protect people from tornadoes, but they quickly incorporated other natural disasters into their alert system. The disaster gave him the idea of using technology to increase human safety.

Customer centricity 45

Customer centricity Technology Customer Experience Big data 45

delighted

JANUARY 7, 2020

Fueled by big data, AI is reshaping how brands scale their businesses, improve product offerings, and connect with customers. According to Gartner, 30% of all B2B companies will employ artificial intelligence to augment at least one of their primary sales processes by 2020.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Call Center Trends 2014. In 2014 it was crucial to measure and understand the metrics that matter most, including; First Call Resolution (FCR), Abandonment Rates , Average Handle Time (AHT), Average Speed to Answer (ASA), and Cost-per-Call.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

SmartKarrot

JANUARY 28, 2022

Founded in: 2014. Gong is a call monitoring solution that helps internal sales teams understand and design functioning strategies. It can store petabytes of data in a single blade, giving it mainframe capabilities. Claroty’s clients include ABB, Honeywell, Siemens, and Mitsubishi. Founder/CEO: Amir Zilberstein. Founded in: 2015.

SaaS 10

SaaS Enterprise Analytics Big data 10

SmartKarrot

FEBRUARY 7, 2022

About: AirCall is yet another example of a successful SaaS Company serving customers since 2014. This SaaS Company provides a dedicated solution for call centers and also for support and sales teams. About: Dataiku is an AI-based data science platform. It provides a platform for big data analysis and all the related activities.

SaaS 10

SaaS Real estate B2B B2C 10

JivoChat

APRIL 25, 2021

trillion in global sales this year — up from $1.3 trillion in 2014. Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement. Chatbots will take on more of a sales function. mark by 2024. Source: Octane AI.

Chatbots 52

Chatbots B2B B2C Sales 52

CSM Magazine

FEBRUARY 27, 2020

By automating customer contact management, data recording and analysis processes, AI can readily identify patterns of consumer behaviour that give contact centres and customer service operations a new competitive edge. Established by EBI in 2014, Warwick-headquartered EBI.AI Here are just two real-life success stories to prove it.

Automotive 59

Automotive Transportation Telecommunications Big data 59