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2015 Brand Ambassador Award Winners: Lessons in Customer Centricity

PeopleMetrics

PeopleMetrics is proud to recognize its fifth-annual Brand Ambassador Award Winners. These individuals received the most customer recognition through PeopleMetrics customer experience software in 2014, proving their consistency in going above and beyond to deliver for customers. Three Qualities of Brand Ambassadors.

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Four Cool Ways to Cement Customer Trust

PeopleMetrics

Today, the most credible and trustworthy brands are those with raving fans doing the selling for them. The challenge now is to find and fuel your brand ambassadors and encourage them to tell your story for you. Rohit goes on to say, "Brand ambassadors are more than good customers. We cannot accept a temporary ID.

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Lessons You Can Learn (For Free) From Your Employees

PeopleMetrics

We have the winners of the PeopleMetrics Brand Ambassador Awards. The 2014 Brand Ambassadors: The RHR International Team. ” What is a Brand Ambassador? Simply put, a Brand Ambassador is an individual that receives the highest number of kudos alerts from his/her customers.

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Your Customer Service Team Can Win or Lose you Business

Kayako

You might argue, “well that was 2014,it doesn’t matter.” Develop real brand ambassadors for your organization. Instead, the audio recording was published online, and was picked up by publications like Time , Bloomberg and TechCrunch. it was – helping to sabotage their reputation in the process. But you’d be wrong.

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The Top Trends in Customer Service for 2016

Comm100

According to a CellCentreHelper.com report , only 3% of companies used social media to communicate with customers as of May 2014. Since 2014, though, companies have made significant increases in resources they allocate to communicating with consumers on social media.

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Missed Calls: The Real Impact on Your Business

aircall

The average price of a lost customer will vary wildly by sector, but BT Business estimated an average cost of £1,200 in 2014, or about $1,575 USD. There’s nothing more valuable to you than a loyal brand ambassador, and nothing more dangerous than a customer scorned. And when that responsiveness is lacking?

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How Does Employee Experience Impact Customer Experience?

SmartKarrot

And one way to ensure that is by making your employees your brand ambassadors. Now, you might have read many times that customers should be the brand ambassadors of your company. business leaders done by Gallup in 2014 clearly came with the result that “happy employees are the key to happy customers”.