ijgolding

SEPTEMBER 24, 2014

24th September 2014. So in summary, both airlines have room for improvement in a number of areas when it comes to making the experience as accessible as possible – 6 and 7 out of 10 are low scores for brands of this calibre. You can read all of my Customer Experience Reviews here. Date Review Conducted. Flight Details.

Customer Experience 98

Customer Experience Airlines Entertainment Calibration 98

Callminer

SEPTEMBER 5, 2017

Jack founded his first business while studying at university in 2012 and led the team remotely until graduating in 2014, when he took on the role of fulltime CEO. It’s easy to get lost in the numbers — to worry about getting the scores just right or to spend calibration time arguing about the point value.

Call Center 140

Call Center call center software outsourcing Coaching 140

JustCall

NOVEMBER 24, 2022

Fortunately, regulatory intelligence software solutions are well-calibrated to do this task without breaking out in a sweat! Say you launched an eCommerce store in the Czech Republic in 2014. Not only that, but you would also have to filter in only the relevant bits that apply to your industry. So, use them to set the tone.

Government 52

Government Calibration Benchmark Marketing 52

Service Agility

DECEMBER 5, 2017

Originally published in the Contact Center Pipeline, September 2014 “Well, you know, it is a call center.” It seems that we need to re-calibrate our approach to find any annual attrition rates in double digits (or more) to be a red flag. That phrase always seems to be uttered at some point when discussing turnover at a contact center.

Calibration 40

Calibration Contact Center Surveys Advertising 40