aircall

JUNE 28, 2022

What got us excited as product mock-ups matured is that there was a “perfect storm” opportunity: Existing phone system offerings were old, commodity hardware–oriented, and if you wanted an international system, productivity, and collaboration, you had to go for complex call center software that needed months of implementation.

SaaS 147

SaaS Metrics Engineering Telecommunications 147

Callminer

SEPTEMBER 5, 2017

She has a command to write on call center software and new technologies used in contact centers. Jack founded his first business while studying at university in 2012 and led the team remotely until graduating in 2014, when he took on the role of fulltime CEO. Top Call Center Software Programs from A to Z.

Call Center 140

Call Center call center software outsourcing Coaching 140

aircall

JANUARY 24, 2022

This percentage compares with only 67% in 2014. Call centers that ensure strong customer engagement and support implement when they use the advantages of a cloud-based phone system and call center software. Here’s how the right software solutions can take your call center from good to great.

Call Center 126

Call Center Best practices call center software CRM 126

Win the Customer

JANUARY 13, 2016

According to the Forrester Research Group, almost two billion people worldwide owned a smartphone in 2014. Mobile technology just makes things easier, and that goes for call centers as well. It only stands to reason that your call center software should also be mobile-friendly.

Call Center 85

Call Center call center software Technology Sales 85

Cisco - Contact Center

FEBRUARY 1, 2021

BlueKai was acquired by Oracle in 2014, and Omar served as the Senior VP/GM of the Oracle Data Cloud business unit. Prior to Voicea, he was the founder and CEO of BlueKai which built the world’s largest consumer data marketplace and data management platform.

Contact Center 85

Contact Center Transportation Customer Experience Wireless 85

Talkdesk

JULY 8, 2016

Since its release in 2014, Slack has become a force to be reckoned with. Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Here’s how: 1.

call center software 40

call center software Morale Call Center Coaching 40

Kunnect

JUNE 2, 2015

You can also turn to boutique analyst firms like 451 Research, which released a survey in 2014 showing that 65 percent of enterprises were deploying some form of cloud computing. Kunnect sells 100% cloud-based call center software that includes a predictive dialer to businesses and political campaigns.

call center software 44

call center software Surveys Enterprise Contact Center 44