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3 Ways to Use Slack to Improve Your Phone Support Efforts

Talkdesk

Since its release in 2014, Slack has become a force to be reckoned with. The two chatted about everything from the evolution of call centers to transparency in the workplace When used in conjunction with your call center software, Slack can have a big impact on your call center. Here’s how: 1.

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Changing Customer Experience with the All New Webex Contact Center [WEBINAR]

Cisco - Contact Center

BlueKai was acquired by Oracle in 2014, and Omar served as the Senior VP/GM of the Oracle Data Cloud business unit. Prior to Voicea, he was the founder and CEO of BlueKai which built the world’s largest consumer data marketplace and data management platform.