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These products include callcentersoftware, live chat integration, customer support management tools, knowledge base tools, and a shared team inbox. Knowledge base software and callcentersoftware also come at additional fees. You guessed it — this software is extremely pricy and not for everyone.
And the worst of it is, consumers are getting more and more impatient on calls. A 2014 AMEX survey found that the maximum amount of time customers are willing to wait is 13 minutes. Outdated contact center technology. Working with many legacy callcentersoftware platforms can be, put mildly, frustrating.
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