aircall

JUNE 28, 2022

What got us excited as product mock-ups matured is that there was a “perfect storm” opportunity: Existing phone system offerings were old, commodity hardware–oriented, and if you wanted an international system, productivity, and collaboration, you had to go for complex call center software that needed months of implementation.

SaaS 147

SaaS Metrics Engineering Telecommunications 147

aircall

JANUARY 24, 2022

The idea of customer support is more than a necessity for post-sale activities. It’s a mistake to view your customer support team as a cost center. When you make your customers feel important, your customer service team becomes a growth center that drives your revenue up continually. But, it only begins there.

Call Center 126

Call Center Best practices call center software CRM 126

Callminer

SEPTEMBER 5, 2017

With a unique blend of marketing and communications experience coupled with a background in behavioral and situational analysis, she brings metrics-driven results and the ability to focus sales and marketing efforts in a direction that offers the highest potential for long-term, sustainable growth. In her free time, she writes literature.

Call Center 140

Call Center call center software outsourcing Coaching 140

Win the Customer

JANUARY 13, 2016

According to the Forrester Research Group, almost two billion people worldwide owned a smartphone in 2014. Mobile technology just makes things easier, and that goes for call centers as well. It only stands to reason that your call center software should also be mobile-friendly.

Call Center 85

Call Center call center software Technology Sales 85

Cisco - Contact Center

FEBRUARY 1, 2021

BlueKai was acquired by Oracle in 2014, and Omar served as the Senior VP/GM of the Oracle Data Cloud business unit. Her professional accomplishments include authoring multi-client market research studies in the areas of contact centers, enterprise telephony, data networking, and the wireless market.

Contact Center 85

Contact Center Transportation Customer Experience Wireless 85

Talkdesk

MAY 3, 2016

Smart companies are learning that advanced business tools like cloud-based call center software can form the foundation for agents to build positive customer communication and long-term loyalty. — Shep Hyken (@Hyken) September 1, 2014. Make every interaction count, even the small ones. They are all relevant.

Customer Experience 40

Customer Experience call center software Call Center Personalization 40

Comm100

FEBRUARY 6, 2018

Price : Sales Cloud ranges from $25-$300/user/month. Sales + Service Cloud ranges from $100-$325/user/month. Marketing and Commerce Clouds require users to call for estimates. Need : CRM — includes lead tracking, note taking, calendars, task management; sales force automation (SFA). OS : Windows, Mac OS, web browser.

CRM 48

CRM Enterprise SaaS Marketing 48